We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
No comment left by this customer.
25/01/13
This pickup had not been booked with the carrier and we had a very unhappy client
25/01/13
Our Response: If you had the label then they had the order details. Sorry to read that though and we will talk to them.
They were a day late collecting my package withot any contact or apology ???
25/01/13
No comment left by this customer.
25/01/13
Best Service Ever!!! Thank you
25/01/13
On time no problem.
25/01/13
No comment left by this customer.
25/01/13
1 day late on collecting and 2 days late on delivery. Not happy :-(
25/01/13
Our Response: Sorry for the delay but the recent bad weather has impacted the service level of the courier concerned.
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
On time, delivered as promised despite bad weather and the only place that would provide a quote on the item i was sending.
25/01/13
5 days later and it still has not arrived- 25 January.It was collected on the 20th with a supposed elivery of 2/3 days
25/01/13
Our Response: Sorry for the delay in Spain but it should be delivered tomorrow or Monday.
My city link driver walked from main road to my street to collect my parcel in heavy snow! Super impressed!
25/01/13
VERY EASY TO USE, RELIABLE.
25/01/13
No comment left by this customer.
25/01/13
Hassle free quote, booking, collection, tracking and delivery. What more could you ask?
25/01/13
As usual 10/10. New delivery driver, Joe, not Kenny this time but just as helpful and friendly,
25/01/13
Glad to see you like Joe and don't miss Kenny too much ;-)
ian approximate arrival time would be good though I know it would be difficult
25/01/13
My delivery was cancelled by your sub-contractor, yet I have been charged. Please refund the costs
25/01/13
Our Response: Your order was cancelled due to the snow last Friday and you will be fully refunded. Sorry this had to happen though.
very unhappy! wont be using or recomending your services! should've read the comments online before dealing with you :(
25/01/13
Our Response: Sorry it snowed heavily on the day your item was due to be collected.
Very smooth transaction fast delivery will use this service again thanks
25/01/13
Booked late Friday for Monday collection. Came before 9am Monday! Delivered just after lunch Tues. Excellent!
25/01/13
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
I've sent many parcels with Parcel Monkey, and I always find them excellent. The staff are very responsive. Top Class Service. Keep it up.
25/01/13
We will always try our very best :-)
No comment left by this customer.
25/01/13
you never collected very very poor service. Regular customer and you let me down. Not impressed
25/01/13
Our Response: Last Friday your area was under a heavy covering of snow which is why the collection failed. Sorry about this though.
The man from parcel force parked his van and walked to pick up parcel as he could not drive up lane. Please thank him I really appreciated i
25/01/13
Thank you and we will pass on your message.
Item arrived broken
25/01/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
25/01/13
No collection despite several emails. I ended up having to use ups. Money back please!
25/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Thank you, will definitely come back to you guys for another Bulk Delivery!!
25/01/13
Brilliant news!!
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
I am very satisfied with the service. Very fast and efficient. Will definately use your service in the future. thank you
24/01/13
No PayPal payments
24/01/13
Our Response: PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
The customer service from Parcel Monkey is outstanding and my collections are always on time and delivered within the relevant time frame.
24/01/13
No comment left by this customer.
24/01/13
