We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,829 reviews.
Shockingly-high unexpected import duties in Uganda and the parcel has still not been received at Namugongo, & Christmas has gone
26/12/12
Our Response: We are not responsible for local customs duty.
Excellent collection and delivery.Keep up the good work.
26/12/12
No comment left by this customer.
26/12/12
Unfortunately the courier was over 24hrs late in picking the item up, you are not contactable to ask questions or make enquiries with
26/12/12
Went OK, I still will not use City Link for domestic, but provided there is another option
26/12/12
No comment left by this customer.
26/12/12
Polite collection man. Arrived on time. Would use again.
26/12/12
No comment left by this customer.
26/12/12
No comment left by this customer.
26/12/12
No comment left by this customer.
26/12/12
The tracking system may have been off the menu because of the holiday period, but the overall service was excellent - thank you.
26/12/12
Love it
26/12/12
No comment left by this customer.
26/12/12
Excellent next day service even at a difficult time of year. Many thanks.
26/12/12
No comment left by this customer.
26/12/12
Excellent, pleasure to deal with especially as I only booked the night before it was due to be collected!
25/12/12
No comment left by this customer.
25/12/12
1st time user. Excellent transaction. Can`t fault. Driver absolutely fantastic. Happy Jolly Guy enjoying his job. Will Definately use again.
25/12/12
Thank's very much for making your first booking with us.
No comment left by this customer.
25/12/12
Efficient, polite collection and speedy delivery. Thank you.
25/12/12
No comment left by this customer.
25/12/12
No comment left by this customer.
25/12/12
all paperwork available to print within an hour of order being placed. prompt and efficient pick-up. delivered as promised.
25/12/12
Parcel arrived with irreparable damage £300 worth not happy
25/12/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
25/12/12
Website was easy to use and prices seemed reasonable. Parcel was collected on time. Whole experience was hassle free! Thank You.
25/12/12
Absolutely fantastic service so soon before Christmas , really impressed and will definitely use service again :)
25/12/12
Fantastic news!!
A time slot for pick up would of been good
25/12/12
No comment left by this customer.
25/12/12
Everything worked smoothly even during this busy period.
25/12/12
No comment left by this customer.
25/12/12
pickup and delivery as per necx
25/12/12
No comment left by this customer.
25/12/12
fantastic service
25/12/12
No comment left by this customer.
25/12/12
Delivery was lost
25/12/12
The parcel hasn't been delivered yet and was meant to be here on Thursday so several Xmas presents were missed
25/12/12
Did not collect parcel tried ringing several times constantly waiting whilst phone bills adding up !
25/12/12
1st class service have used parcel monkey a few times now and everything was so easy in will always use parcel monkey and would recomend it
25/12/12
Thank you and it's great to see you will be recommending us.
great service
25/12/12
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