We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
It was a very smooth transaction thx
09/04/13
very efficient, clear instructions, great price, reliable service. Thanks
09/04/13
Allow me to import addresses straight from "awaiting dispatch" in ebay. Also allow me to pay by PayPal- Collect+ do this and it's brilliant.
09/04/13
If you want to be used to send expensive items, you need to improve your insurance area, up to £2000
09/04/13
Thank you for your suggestion but that comes at a risk which at the moment we don't want to take.
Very good service A++++++++++++
09/04/13
very good. Happy with the service.
09/04/13
No comment left by this customer.
09/04/13
No comment left by this customer.
09/04/13
Good service
09/04/13
No comment left by this customer.
09/04/13
Very Minimal communication other than day of delivery, no time which would have been helpful...Man delivering polite.
09/04/13
No comment left by this customer.
09/04/13
A 48 hour service has so far taken 7 days and still in transit!
09/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Parcel should have been collected on the 3rd. still no sign!!! Girl on phone very helpful, useless driver!!! Couldn't find address.
09/04/13
Our Response: I am sorry to read that and on behalf of the individual driver please accept our apologies.
Good service, thanks for you help. will use you again.
09/04/13
No comment left by this customer.
09/04/13
A more specific window of time for collection and delivery would be great :)
09/04/13
excellent service, recommended
09/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
09/04/13
Try delivering the parcel then rather than bringing it 450 miles only to not contact me or deliver it and then just return to sender
09/04/13
Our Response: The tracking details show a number of attempts were made to deliver the item before it was returned to sender.
PUNCTUAL, EFFICIENT AND PROFESSIONAL
09/04/13
No comment left by this customer.
09/04/13
prompt collection and delivery.
09/04/13
Very gud service absolutely brilliant
09/04/13
No comment left by this customer.
09/04/13
No comment left by this customer.
09/04/13
No comment left by this customer.
09/04/13
I had trouble tracking my parcels. I think I hacve now found out how you do it, in My Account.
09/04/13
That is correct.
No comment left by this customer.
09/04/13
My friend got charged customs before they would deliver the gift I sent him. I also said the item was worth £30 and apparently it said 90
09/04/13
Our Response: i am sorry to read that but the figure displayed as the value is what you enter at the time of booking. What possible reason would there be for us to change it?
No comment left by this customer.
09/04/13
Very quick, friendly and efficient service, very happy
09/04/13
Excellent service as usual, thank you x
09/04/13
No comment left by this customer.
09/04/13
Excellent service.
09/04/13
No comment left by this customer.
09/04/13
No comment left by this customer.
09/04/13
The only added thing i would have liked with my order was to be able to see information on the delivery (delivery time etc).
09/04/13
The service is very good, i had a problem last time and the team was very quick to get back to me and was solve in no time.
09/04/13
No comment left by this customer.
09/04/13
