We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,862 reviews.
good service good price thankyou
19/03/13
For a change - Everything went as scheduled, from collection to delivery - Perfect
19/03/13
Driver did not arrive on specified date
19/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
very good, thank you
19/03/13
Always easy always efficient!
19/03/13
Thank you very much.
No comment left by this customer.
19/03/13
Nice and easy web site to navigate round. No hidden costs etc. Really good. Thanks
19/03/13
Very pleased with the service
19/03/13
Very good every time I use you
19/03/13
No comment left by this customer.
19/03/13
No comment left by this customer.
19/03/13
I could not fault the service as it is. Thanks
19/03/13
easy to book and collection was hassle free
19/03/13
No comment left by this customer.
19/03/13
Estimated time of delivery would be helpful. I had to do 3 school runs at 8.30, 11.30 and 3 so
19/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Perfect service
19/03/13
No comment left by this customer.
19/03/13
Very good service, little tedious waiting to download labels from city link, but otherwise great!
19/03/13
A+++++
18/03/13
Does exactly what it said in the ads. so nothing to improve on
18/03/13
No comment left by this customer.
18/03/13
Very pleased with the service and the prices of the services you provide but the only issue is picking up the parcel.Time scale isn't given.
18/03/13
Excellent as always but also thank you for listening and for the new price structure - downwards!
18/03/13
No comment left by this customer.
18/03/13
Never failed. Excellent!
18/03/13
Quick, easy and no hassle pick up & delivery
18/03/13
Service was good. But in future I will not make any orders with your company, as there is no contact number to contact urgently.
18/03/13
We have a dedicated online support team so if you need to raise an issue with us you can do. This is much more cost effective for us and therefore you as a customer.
My parcel has been lost n wrongly delivered
18/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
great service thanks
18/03/13
No comment left by this customer.
18/03/13
parcel collected and delivered on time, as promised, and in perfect condition. couldn't be happier, thank you so much!!!
18/03/13
And thank you so much for booking with us.
Best Courier i have ever used good prices and always delivers on time. Will use again WELL DONE.
18/03/13
excellent no problems 100% will use again
18/03/13
No comment left by this customer.
18/03/13
No comment left by this customer.
18/03/13
By far the best cost compared to all other websites
18/03/13
ok
18/03/13
Great prices great service
18/03/13
The web site states that the parcel has been collected. ITS STILL IN MY HALLWAY
18/03/13
Our Response: The tracking displays what the couriers themselves state. Please contact our online support team who will look into this further for you.
My parcel got to its destination within two working days . Wel done
18/03/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
