We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
i payed for next day delivery and it did not arrive till teusday and it got picked up on wednesday last week not a happy chap
03/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
No comment left by this customer.
03/04/13
Collected and delivered as arranged.
03/04/13
No comment left by this customer.
03/04/13
No comment left by this customer.
03/04/13
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03/04/13
The parcel was not collected when scheduled, no communication informing of delay, no indication of new collection date & still not delivery!
03/04/13
No comment left by this customer.
03/04/13
Fed up of couriers not turning up on the arranged days
03/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
03/04/13
A very efficient service that I will use again. My only negative is that I would have liked a reciept for my package
03/04/13
This has now been resolved so when you book this service in future you can print off a form.
No comment left by this customer.
03/04/13
TOP STUFF. THANKS PARCEL MONKEY. KEEP IT UP!
03/04/13
They still have not received their orders
03/04/13
Picked up fine, and delivered on time. Thanks.
03/04/13
No problems
03/04/13
Instruct the driver to sign the collection sheet, each of the last collections, i have had to call him back to do it, which he did not like
03/04/13
Our Response: The drivers are told they must sign the collection sheets when requested to do so.
You are too expensive!!!
03/04/13
No comment left by this customer.
03/04/13
Simple efficient service. Would recommend.
03/04/13
Thank you and it's great to see you will be recommending us.
Easy to use , and you get what's on the tin
03/04/13
No comment left by this customer.
03/04/13
No comment left by this customer.
03/04/13
all fine no issues, relatively straight forward
03/04/13
No comment left by this customer.
03/04/13
very fast and first class service will use again in future.
03/04/13
No comment left by this customer.
03/04/13
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03/04/13
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03/04/13
No comment left by this customer.
03/04/13
Suggestions: provide collection windows (2-hour slots should be possible); be clearer about prohibited items and insurance exclusions.
03/04/13
prompt action and collection
03/04/13
No comment left by this customer.
03/04/13
No comment left by this customer.
03/04/13
Quick and easy to use with a great price, thanks.
03/04/13
No comment left by this customer.
03/04/13
No comment left by this customer.
03/04/13
I'm very unhappy about a valuable package being left by the recipient's back door with no signature being obtained.
03/04/13
Our Response: According to the tracking the item was "signed for by 'KNIGHT' at 11:59 on Tuesday 2nd April."
No comment left by this customer.
03/04/13
No comment left by this customer.
03/04/13
