We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Poor comms did not collect the day they said
10/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
10/04/13
good service thank you
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
still awaiting reply after enquiring about a delivery
10/04/13
No comment left by this customer.
10/04/13
EXCELLENT SERVICE AS ALWAYS
10/04/13
The best advice from a friend to use Parcel Monkey really paid off for me and i will be using them for all my deliveries in the future
10/04/13
Fantastic news, Thank you very much.
You shouldn't ask for customers to print off a shipping label when one is not actually needed. Other than that. Fine.
10/04/13
Yet again messed us around, was late in delivery and no card left by delivery driver, this happened previously not good enough!
10/04/13
No comment left by this customer.
10/04/13
courier never ringds befor pick up doesnt turn up in time slot and some times doesn't take the correct parcel. over worked
10/04/13
Our Response: They don't state that they will ring, there is no time slot given and if they don't take the right parcel then who's fault is that as they are not mind readers.
excellent service as always
10/04/13
No comment left by this customer.
10/04/13
great service and very well priced
10/04/13
No comment left by this customer.
10/04/13
fast shipping and good price.
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
the parcel is lost nightfreight can not find it not very good.!!!!!!!!!!!!!!
10/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the missing item. Rest assured we will speak to them about this but if you contact our online support team they will also raise an official complaint.
Very good!!
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
Asked question by e-mail if I could send a carpet with you, you told me no it has to be in a box, phoned courier and they said I could
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
1st class service as usual
10/04/13
Nightfreight did not collect on the requested date therefore delaying the delivery. Reading Parcel monkey's policies put me off somewhat
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
Collect when you say you're collecting
10/04/13
Would be useful to have a time (or time bracket in hours) for collection as well as a day
10/04/13
good service at reasonable price and pleasant helpful delivery man, thanks
10/04/13
Perfect! - collection punctual, delivered next day, low cost, great service!
10/04/13
Very fast and cheap service 100% happy!!
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
