We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,864 reviews.
excellent service/very quick careful delivery/the driver was polite and curtious/we will certainly use parcel monkey again
22/03/13
Fantastic news :-)
very good service, driver superb
22/03/13
I sent a parcel to Gibraltar and it took a week before it even left the uk when I asked you about it you said there was nothing you would an
22/03/13
Our Response: The shipment in question was picked up from Leeds last Friday and delivered to Belfast the following Monday!!
no comment
22/03/13
no comment
22/03/13
At parcel monkey you should start by trying to collect and then delivering parcels, your sevice is a joke!
22/03/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
no comment
22/03/13
Excellent service and delivered within said timescales to Slovenia. Highly recommended and will be using again. Thanks
22/03/13
Thank you and it's great to see you will be recommending us.
no comment
22/03/13
a1 service, faultless.
22/03/13
no comment
22/03/13
Always Excellent service thank you
22/03/13
No comment left by this customer.
22/03/13
No comment left by this customer.
22/03/13
Cannot inprove- Brilliant Price -Parcelfoece collected on time ,delivered on time.What more could one ask for ?
22/03/13
Excellent service, will recommend you use them
22/03/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
22/03/13
Awful service. Parcel wasn't collected for 2 days after it should meaning i lost 2 days pay as I had to stay home WAITING for collection.
22/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the failed collections and we will speak with them.
No comment left by this customer.
22/03/13
all good ta
22/03/13
No hassle, no issue delivery smooth transaction
22/03/13
missed pickup on 19th Mar, neither side told why, seller rearranged pick up, delivery missed 21st as i didnt know, despite leaving my number
22/03/13
very pleased with the service
22/03/13
You could give estimated time you would pick parcel up as we could be waiting all day.
22/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
22/03/13
Excellent efficient service, thank you!
22/03/13
First collection did not happen due to a very poor excuse on City Links part.Second attempt went fine 100%
22/03/13
No comment left by this customer.
22/03/13
Handsome courier :)
22/03/13
!!!!!!
No comment left by this customer.
22/03/13
Although the parcel has been delivered, it has not been shown as such on my account. Recipient informed me!
22/03/13
Our Response: Sorry about the tracking failure in this case.
No comment left by this customer.
22/03/13
My parcel wasn't collected on arranged day. It was eventually picked up 7.30pm the following day after 4 phone calls to Courier!!
22/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection and we will speak with them.
No comment left by this customer.
22/03/13
would be better if you know what time your item being pickup so you dont wait all day for it. a txt message say driver will arrive in 1 hr.
22/03/13
No comment left by this customer.
22/03/13
No comment left by this customer.
22/03/13
No comment left by this customer.
22/03/13
i am waiting for collection for 2 days of ref pm 1779742 have been told a load of rubbish about unable to collect it was 1735 total rubbish
22/03/13
No comment left by this customer.
22/03/13
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