We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
No comment left by this customer.
11/04/13
Prompt collection and delivery, great value for monet
11/04/13
It would be good to know if the parcel was going to be collected/delivered during an am or pm slot.
11/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
11/04/13
good happy with the service
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
my parcel has not been delivered according to the receiver of the parcel please e-mail me telephone number? or contact me please asap.
11/04/13
Our Response: According to the tracking there was an access issue on the date of delivery. Please contact our dedicated online "support" team via your account who will gladly look into this further for you.
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
very slow..........
11/04/13
As ever great value, City-Link superb tracking, usually delivered within a couple of days, wipes the floor with the Post Office
11/04/13
No comment left by this customer.
11/04/13
would be great if u did not need printer ...
11/04/13
PM_1265227_1803983 to Singapore should have been on a 3 day service and was delivered 11th after being collected 4th
11/04/13
Our Response: The transit times we display are based on what the couriers themselves advertise. There was an issue at the delivery address that also stopped it from being delivered sooner.
fast,prompt collection,fast,prompt delivery. Well Done
11/04/13
Thank you very much :-)
Everything went brilliantly- thank you
11/04/13
I dont actually know if the parcel has been delivered as tracking is unavailable
11/04/13
Our Response: Tracking s available and shows Signed for by 'DICKINS' at 12:22 on Monday 8th April.
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
The parcel was t picked up on the day it said it was going to be!
11/04/13
Brilliant - simple and very effective parcel delivery with a 5 star service... on time every time...
11/04/13
Fantastic news, Thank you very much.
It all worked fine.
11/04/13
No comment left by this customer.
11/04/13
My parcel was damaged and bits got lost!!?
11/04/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you start a claim.
No comment left by this customer.
11/04/13
Excellent cheap service
11/04/13
Picked up and delivered on time, very happy :) (City Link)
11/04/13
If you are very happy then we are very happy too :-)
no problems everything run as it was meant to
11/04/13
Good service , collection occurred when no-one in and courier re-arranged very easily. Could not find on website how to book am or pm?
11/04/13
I am sorry but we can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
11/04/13
GREAT COMPANY NEVER LET ME DOWN ONCE UNLIKE OTHER COURIER SITES THANX A MILLION PARCEL MONKEY
11/04/13
And a big thank you to you too ;-)
hi good so far, just a little confusion with city links times and dates when tracking a parcel. they inputted a date delivered - 5 yrs ago!
11/04/13
LOL, Sometimes there can be a delay in transit but not 5 years.... ;-)
Spot on yet again.
11/04/13
difficult to contact and get any infor on delivery time
11/04/13
good service and value for money.
11/04/13
Some idea of time for pick up would be helpful.
11/04/13
No comment left by this customer.
11/04/13
