We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,862 reviews.
No comment left by this customer.
18/03/13
Excellent service, much cheaper than rivals. Will definitely use again.
18/03/13
Did the job thanks! I like the accurate parcel tracking
18/03/13
parcel monkey web site said pick up was 12/03/2013, wife waited in all day, phoned dx, they said pick up was 13/03/2013. wasted a day waitin
18/03/13
Our Response: I am soory to read that but DX should have picked up on the 12th. Please contact our support team who will look into this further for you.
great job picked up and delivered on time thank's
18/03/13
No comment left by this customer.
18/03/13
Everything went fine
18/03/13
good service efficient
18/03/13
Excellent all round service. This was the 13th time I've used Parcel Monkey and every delivery on time. You can't ask for more. Lucky 13!!!
18/03/13
would be more convenient if collections could be given as am or pm rather than all day 9-6. otherwise great
18/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
You are not the cheapest, but so far 100% reliable. Plus professional friendly drivers
18/03/13
brilliant service at a highly competitive price. highly recommended.
18/03/13
Thank you and it's great to see you will be recommending us.
very simple and easy to use service - might possibly improve customers ability to track items
18/03/13
No comment left by this customer.
18/03/13
Excellent Service all the way through,Many Thanks
18/03/13
No comment left by this customer.
18/03/13
Thought the price was quite expensive and have since had much lower quotes through, but the service was good.
18/03/13
No comment left by this customer.
18/03/13
No comment left by this customer.
18/03/13
+++++Super great delivery+++++ affordable prices+++++
18/03/13
Parcel not collected on the day stated. Only collected next day afternoon because I called. "Contact us" details missing on website!
18/03/13
Our Response: You can contact us via the support link in your dashboard.
very efficient service and very competitive pricing. will definitely use you again.
18/03/13
excellent service .... very quick and reliable
18/03/13
Excellent service, couldnt ask for better
18/03/13
No comment left by this customer.
18/03/13
No comment left by this customer.
18/03/13
No comment left by this customer.
18/03/13
I still do not have my parcel, its a week now and should have been next day. i have called three times nobody gets back to me.
18/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
No comment left by this customer.
18/03/13
Turned up to collect 3 days after original collection date - Rubbish service with no communication - thoroughly inadequate.
18/03/13
Would have appreciated the opportunity to give driver instructions for collection (our house has a name and no number)
18/03/13
No comment left by this customer.
18/03/13
No comment left by this customer.
18/03/13
No comment left by this customer.
18/03/13
No comment left by this customer.
18/03/13
No comment left by this customer.
18/03/13
No comment left by this customer.
18/03/13
very pleased again .
18/03/13
No comment left by this customer.
18/03/13
Emergency phone number to talk to a real person
18/03/13
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