We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Very good service, quick delivery, everything perfect :)
08/04/13
Good first impressions. It would be helpful if you could give a hint as to when collections might take place - ie 8am-6pm?.
08/04/13
No comment left by this customer.
08/04/13
Sceptical about using the service after reading bad reviews, however the service was excellent, definitely use again...thank you very much.
08/04/13
And thank you very much. Please read this page only if you want to see open and honest reviews. All review sites are heavily flawed in our opinion but as you can see we display clearly what our customers think.
Like always fantastic !!!! All the Best to the Driver! He's great
08/04/13
No comment left by this customer.
08/04/13
Would be perfect service if you could offer timeslots when the parcel can be collected
08/04/13
Great service, no issues at all! Thanks.
08/04/13
No comment left by this customer.
08/04/13
No comment left by this customer.
08/04/13
Well done! I'm happy
08/04/13
Absolutely hopeless, didn't collect on scheduled day or next day, I wasted 2 days waiting in, will never use again I'm an ex customer !
08/04/13
Our Response: I am sorry to read that there was a collection delay following Easter and it would be a shame to lose you for the long term because of this. Once again sorry.
Excellent service again & again
08/04/13
As always, a reliable service.
08/04/13
no hassle, could collect when I needed, next day delivery was great! overall very happy and will use again!
08/04/13
Very professional service. Lots of communication. Seriously better than City Link!
08/04/13
Always a fast and friendly service used for over a year and never no problems
08/04/13
Easy website, with a greater range of options and cheaper prices than other providers. Excellent for large, weighty objects. Great service
08/04/13
easy booking online, competitive prices and efficient pick up and delivery. Thanks !!
08/04/13
No comment left by this customer.
08/04/13
Couldn't be better. The carrier turned up the next day to collect and I was kept informed at all times.
08/04/13
Everything notified and happened as notified. Customer pleased with delivery. Perfect.
08/04/13
Parcel collected on Thurs, got to del. depot Fri am, then stuck there until Monday - v. disappointing, but have used you since.
08/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
No comment left by this customer.
08/04/13
could be cheaper
08/04/13
5*as always. many thanks.
08/04/13
Excellent service. Thank you.
08/04/13
Goods were supposed to be collected from me on a Tues and driver did not show up until weds. I waited in all day for nothing.
08/04/13
No comment left by this customer.
08/04/13
10/10
08/04/13
No comment left by this customer.
08/04/13
No comment left by this customer.
08/04/13
Good well priced service
08/04/13
No comment left by this customer.
08/04/13
No comment left by this customer.
08/04/13
Parcel hasn't moved for nearly a week
08/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
very good keep up the good work A+
08/04/13
Came to collect it mid morning - perfect.
08/04/13
this is a very good price and on time from when the say the day the day it is pick up on time thanks
08/04/13
Our Response: So it should have been 5 stars then!! ;-)
PLEASE GIVE A TIME SLOT FOR COLLECTIONS / DELIVERIES AT LEAST MORNING OR AFTERNOON.
08/04/13
We would love to but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
