We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
excellent! quite frankly the way my package had been wrapped containing loose items I'm supprised it all got here safely. Top marks to you!
09/04/13
Thank you very much.
parcel delivered as expected.
09/04/13
All good, first time use, will use again thankyou.
09/04/13
Thank you for making your first booking with us and please come back soon :-)
Thank you
09/04/13
The service was very fast and competitively priced.
09/04/13
Great price and great service
09/04/13
Great
09/04/13
No comment left by this customer.
09/04/13
Excellent service
09/04/13
Great service as usual
09/04/13
No comment left by this customer.
09/04/13
Perfect next day delivery......
08/04/13
No comment left by this customer.
08/04/13
Night freight didn't pick up the parcel on arranged date, so I rang them the next day and they said it was scedu
08/04/13
No comment left by this customer.
08/04/13
No comment left by this customer.
08/04/13
happy with service, it could improve by giving a time slot for collection/delivery. thanks
08/04/13
Excellent collection and delivery,will definately use your services again
08/04/13
Yet again Courier let me down with a failed collection. Courier conceded they have a problem with the local depot. They need to fix it.
08/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
super service quick, easy and economical
08/04/13
Cheap, fast and easy, if you have a UK credit card! ;-)
08/04/13
Very pleased with your service. Everything as should be - quick and safe. Good value for money. Will be back again!
08/04/13
No comment left by this customer.
08/04/13
No issues - parcel collected and delivered exactly as needed
08/04/13
No comment left by this customer.
08/04/13
An estimated time of collection would be good which means people who work don't have to get someone to sit in all day
08/04/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
08/04/13
VERY GOOD !
08/04/13
Parcel booked to be picked up Tuesday stayed in all day no collection. A days holiday wasted,
08/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
to ensure your customers parcels are collected on the day specified and not the day after, a contact number for courier collecting.
08/04/13
Excellent service, no complaints and 50% cheaper than my usual company. You will be pleased to know YOU are now my usual company. Well Done
08/04/13
Thank you very much and welcome aboard :-)
Great prices, great service thanks
08/04/13
Competitive pricing and collected / delivered by deadlines - very pleased
08/04/13
Fantastic news, Thank you very much.
Terrible customer services poor service not happy at all !
08/04/13
Our Response: I am sorry to read you are unhappy with the service provided by the courier selected.
Very Happy with the service. Will use again
08/04/13
No comment left by this customer.
08/04/13
Delivery okay but I'm very annoyed that I had to tick the 'okay to store my credit card details' box before the order could be processed.
08/04/13
No comment left by this customer.
08/04/13
Can't praise the service enough. The parcel was picked up on the fixed date and delivered next day. I would highly recommend Parcel Monkey.
08/04/13
That's fantastic news, Thank you very much :-)
Excellent service all round. Drivers are always polite and helpful too.
08/04/13
