We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
No comment left by this customer.
11/04/13
Collected as planned by friendly driver and delivered next day. First class service :-)
11/04/13
Thank you very much :-)
excellent service as always cheers
11/04/13
great thanks
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
PM_1259742_1796683 was not collected on the date specfifed, it was collected the day after. We had to wait in for 2 days
11/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
11/04/13
Only thing missing was online tracking. Otherwise perfect!
11/04/13
Nightfreight are working on their tracking technology and the improvements will be available during the summer.
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
Very good first time service thanks
11/04/13
Thank you for making your first booking with us and please come back soon :-)
Great service again a******
11/04/13
I thought your service was easy to use, and very helpful for my business because you collect from my door!
11/04/13
All ok
11/04/13
Our Response: So it should have been 5 stars then!! ;-)
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
excellent value and service
11/04/13
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
The collection was as promised and the delivery was flawless. Well done will defo use them again. Price was excellent
11/04/13
Excellent Service as usual
11/04/13
Fantastic, spot on, will use your service in future
11/04/13
dx tracking no didnt work and when i contacted them the new number didnt work either,only could only be tracked thro this site
11/04/13
Why would you need to contact them when the order can be tracked via ParcelMonkey who you booked with.
Great service keep it up.thanks
11/04/13
No comment left by this customer.
11/04/13
My item was deliver but the customer never received it, contacted Parcel Monkey still awaiting a reply very poor customer care
11/04/13
Our Response: The item is still under customs inspection in china. Please contact our dedicated online support team who will look into this issue further for you.
No comment left by this customer.
11/04/13
Fantastic as always, only improvement would be to offer am or pm collection slot.
11/04/13
Cheap, you showed up and delivered it. What more could I ask for
11/04/13
Absolute rubbish ! I paid £14 odd for some ***** to put the wrong address on the parcel so delaying it over 24 hrs. I will never use again!
11/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
11/04/13
very pleased.
11/04/13
quick response 'helpfull driver / collector picked my parcel up off the floor 'good service all round many thanks
11/04/13
