We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,864 reviews.
Keep on improving! You're doing a good job!
25/03/13
Very impressed. I booked the shipment on Sunday evening, it was collected by 11.00 Monday and delivered to Anglesey 24 hours later.
25/03/13
That's music to our ears!!
Picked up promptly, good service, fast delivery, competitive price.
25/03/13
Great price, efficient service, excellent communication. Thanks.
25/03/13
Fantastic news, Thanks very much.
timed collection
25/03/13
No comment left by this customer.
25/03/13
No comment left by this customer.
25/03/13
Good thanks you nothing else to say
25/03/13
So easy, always brilliant service.
25/03/13
No comment left by this customer.
25/03/13
No comment left by this customer.
25/03/13
No comment left by this customer.
25/03/13
GREAT SERVICE WILL BE USING AGAIN!
25/03/13
Thanks very much.
Items have not yet arrived, but so far it's doing OK.
25/03/13
good price & good insurance rates
25/03/13
Excellent service have given up on Royal Mail
25/03/13
That's music to our ears!!
It stated 3-4 days delivery, the parcel has still not arrived. Very disappointed
25/03/13
Our Response: There is an address issue in the USA according to the tracking details. Please contact our online support team who will resolve this with the courier concerned.
Is there some way a telephone number could be added for queries? Or a return phone call following email within 2 hours or so?
25/03/13
No comment left by this customer.
25/03/13
No comment left by this customer.
25/03/13
Collected on time, arrived fine, will definately use you again, many thanks.
25/03/13
Fantastic news, Thanks very much.
Great as always!
25/03/13
No comment left by this customer.
25/03/13
no comment
25/03/13
no comment
24/03/13
Once again, great pickup and delivery service/price. Thanks.
24/03/13
Thank you very much.
The courier let me down on the 1st pickup date, there is no parcel monkey contact customer service number, il never use again
24/03/13
Our Response: We have a dedicated online support team so if you need to raise an issue with us you can do. This is much more cost effective for us and therefore you as a customer.
I would like your drivers to have ID on them
24/03/13
Our Response: They are not our drivers and work directly for the couriers we partner with.
great service!
24/03/13
Nothing to improve
24/03/13
no comment
24/03/13
Nightfrieght are not always collecting there parcels on day agreed, twice in a row now and its the first times i used them
24/03/13
Our Response: I am sorry to read that and we will have a word with them.
Perfect. Non problems at all
24/03/13
no comment
24/03/13
No comment left by this customer.
24/03/13
No comment left by this customer.
24/03/13
No comment left by this customer.
24/03/13
Very good service, highly recommended.
24/03/13
Thank you and it's great to see you will be recommending us.
Keep up the good service and continue to keep the prices down
24/03/13
We will always try our very best.
Excellent reliable good value service
24/03/13
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