We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,864 reviews.
The parcel was collected when promised, still awaiting acknowledgement from the addressee
24/03/13
Excellent collection and delivery service, however I would like to see some 'proof of collection' form for the person collecting to sign.
24/03/13
Great service great prices
24/03/13
Thank you very much.
You need to give customers an accurate quote! I quoted my buyer a price of £12.62 the actual was over £22! I lost money due to it!
24/03/13
Our Response: The correct price is always displayed as you go through the payment process. The quick quote is simply that as full postcodes etc can make a big difference if they are considered remote locations by the courier selected.
another good service no problems
24/03/13
No comment left by this customer.
24/03/13
No comment left by this customer.
24/03/13
most satisfied with the service - will definitely use again
24/03/13
Fantastic news, Thanks very much.
Efficient and quick service.
24/03/13
could set up time when come to pick up parcel and also you should have a contact number so people can phone.
24/03/13
Great service, gret cost.
24/03/13
Everything worked exactly as it should. Delighted!
24/03/13
And we are delighted that you are delighted :-)
Collection was made on the Day Booked & Delivered Very Quickly.(Not NEXT DAY Due to Weather) But Poor Tracking Details was an Issue.
24/03/13
Fantastic news!!
Brilliant - great value, extremely convenient and fast, will def. use again, and recommend!
24/03/13
Thank you and it's great to see you will be recommending us.
tracking service with DX is too basic and no information was given about which day of the two my parcel was due.
24/03/13
Fantastic service as always
24/03/13
Thank you very much.
Fast cheap efficient!! AAA++++++
24/03/13
Everything went very smoothly. Well done.
24/03/13
Tracking details a little vague, more info would help
24/03/13
Very good service...as always
24/03/13
Everything as promised, a very slick operation
24/03/13
No comment left by this customer.
24/03/13
Is there any way you can remove the need to print the shipping labels? That would improve your otherwise excellent service.
24/03/13
No sorry.
A great service at a great price what else can I say - Many thanks
24/03/13
And a big thank you for booking with us :-)
Perfect, good price, best choice of courier, delivered overnight
24/03/13
No comment left by this customer.
24/03/13
The item was too heavy for one person but your driver phoned for assistance and that came quickly and he knocked to say all done . Would use
24/03/13
Fantastic news, Thanks very much.
So reliable ! excellent service ! many thanks
24/03/13
It would be handy to be given a time frame within which your parcel will be picked up so that you don't waste a day waiting at home.
24/03/13
thank you!!!!!: :::)
24/03/13
I chose and decided to pay extra for the service that described as not requiring me to print labels but required to print them in the end
24/03/13
Delivered on time and without damage , thats all we require , will use again
24/03/13
How about offering the Hermes facility that I can get at Parcels 2 Go. It is a useful option avoiding hanging about waiting for pickups.
24/03/13
Picked up parcel and customer received the next day no bother! Thanks guys
24/03/13
No comment left by this customer.
24/03/13
No problems.
23/03/13
Very cheap sending abroad to compare other companies , quick service, on time, good communication & very reliable. All I can say recommended
23/03/13
It's great to see you are so pleased with our own International service and will be recommending us too :-)
Pick up was when promised. Paid for next day delivery, but not sure it got there untill day after.
23/03/13
Everything ok.
23/03/13
Excellent service, sorry just can't think of anyway to improve. Very pleased customer.
23/03/13
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