We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
very best!!!
11/04/13
Cheers :-)
I have used your services several times now & am very happy. Would be better if you offered a loyalty discount for more orders placed.
11/04/13
No comment left by this customer.
11/04/13
Good service
11/04/13
great service
11/04/13
No comment left by this customer.
11/04/13
excellent service, thank you.
11/04/13
No comment left by this customer.
11/04/13
very good service and very convenient
11/04/13
No comment left by this customer.
11/04/13
*****
11/04/13
Good website,easy to use,will use again,thanks.
11/04/13
Courier did not collect on the day and had to do a 60 mile round trip to drop it off at ther depot! Would not use again.
11/04/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Collection was two days later than expected.
11/04/13
Our Response: The order in question was picked up 6 hours after the booking was made!!
pick up great delivered next day as promised excellant will use again
11/04/13
Great Price, parcel collected and delivered without incident. - would certainly use again!!
11/04/13
Thank you very much :-)
No comment left by this customer.
11/04/13
If you could give a pick up time am or pm you would be perfect.
11/04/13
Would defintely recommend and will be using again
11/04/13
Thank you and it's great to see you will be recommending us.
*****
11/04/13
Very good , first time used defo use again
11/04/13
Thank you for making your first booking with us and please come back soon :-)
Transaction was without problems, easy instructions online, parcel collected and delivered next day, good service, very happy.
11/04/13
Thank you very much.
The parcel service worked exactly as described, with item tracking as well.Saved me £10 in postage.Definitely using it again
11/04/13
had to book twice on web as first attempt not accepted
11/04/13
No comment left by this customer.
11/04/13
****
11/04/13
I will never hesitate to recommend your service. Nothing to complain about. Thanks
11/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
11/04/13
two weeks now and parcel still hasnt been picked up, cant even tell no one cos theres no contact details, never again
11/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online "support" team via your account who will look into this further for you.
it would be good if you could pick up at 5 pm if requested, for those of us who are at work during the day.
11/04/13
Why not arrange for your item to be collected from your place of work.
PICKUP A DAY LATER THAN BOOKED -EVENTUALLY GOT THERE
11/04/13
On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
parcel did not get on time!!!should recieve it last friday,item has arrived on monday!shame,not happy!
11/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
Very happy with 7 of the deliveries that we have just done, 1 to go. Telephone communication for queries would make the service much better.
11/04/13
No comment left by this customer.
10/04/13
Excellent service- very impressed!
10/04/13
Great service, parcel to Norway in 3 working days! Would like the option of drop off rather than waiting for collection.
10/04/13
Fantastic service
10/04/13
Still not delivered and tracking information is useless.
10/04/13
Our Response: I am sorry to read that but the tracking information shows 6th April 2013 @ 04:15 Private address problem: Consignee refused shipment. Please contact our dedicated online support team who will look into this further for you.
