We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,862 reviews.
No comment left by this customer.
22/03/13
Very good service thank you
22/03/13
This is the best company i have ever used i ship: internationally and i always get a very swift reliable service,many thanks to you all !
22/03/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
22/03/13
Great service, great price.
22/03/13
No comment left by this customer.
22/03/13
No comment left by this customer.
22/03/13
i thought i sent my parcel next day delivery, collected friday delivered monday even tho it was only 1hr from destination sat 8am.NOHELPLINE
22/03/13
Our Response: You never booked a Saturday deliver. You booked a standard UK "Next working day" service as explained throughout the website / booking process.
No comment left by this customer.
22/03/13
You smashed half of it
22/03/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you with your claim.
3 day service? Been 9 days and still not delivered!!!
22/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
While the service was good, would have been better if tracking showed that the parcel was delivered without contacting our customer
22/03/13
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
Excellent all round service and price
22/03/13
Thank you very much :-)
Very efficient service
22/03/13
fast and worth every penny
22/03/13
No comment left by this customer.
22/03/13
No comment left by this customer.
22/03/13
No comment left by this customer.
22/03/13
Exceptional service from this trusted carrier, 10/10 all the way!
22/03/13
Very happy with the service I received
22/03/13
No comment left by this customer.
22/03/13
Easy transaction,excellent service,keep it up.
22/03/13
No comment left by this customer.
22/03/13
Didn't recieve parcel until Tues when it should've been collected Fri
22/03/13
Again, Very good service. Many Thanks
22/03/13
YOU DID EXACTLY WHAT IT SAID OF THE TIN
22/03/13
very professional, quick delivery, no problems at all, Thank You
22/03/13
First time used service. Impressed thanks
22/03/13
Thank's very much for making your first booking with us.
Price was excellent, but after emailing order details etc, we figured that the label would be emailed directly to the collection point?
22/03/13
The label is sent to the account holder. If the sender is not you then they should register their own account with us.
very good would reccomend to anyone
22/03/13
Thank you and it's great to see you will be recommending us.
very happy
22/03/13
very good service thank you
22/03/13
No comment left by this customer.
22/03/13
when parcel monkey is picking up a parcel from a customers adderss a sms to customers informing them that driver is on way.
22/03/13
used yoou the second time and had a better service this time, very smooth the first time was not so good. pleased with the second time
22/03/13
No comment left by this customer.
22/03/13
Parcelforce Priority InternationalDelivery in 4 days........taken 10!!! very poor and never again, back to using another courier me thinks
21/03/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
No comment left by this customer.
21/03/13
Took to long to collect item!
21/03/13
This time was good, but the service at xmas was shocking, no contact, no replies, no sorry, terrable service
21/03/13
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