We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
great service. be good if you could multi book pickups.
28/03/13
took 5 days to deliver
28/03/13
Our Response: It was a day late, for which we apologise, but you can't count the weekend.
Very efficient!
28/03/13
could not pick item up on date specified due to weather,but a phone call would have been helpful giveing the new arrangement
28/03/13
Ideal thanks
28/03/13
Great service as always!!!
28/03/13
No comment left by this customer.
28/03/13
Excellent service
28/03/13
delivery speed was out of expectation, very fast!
28/03/13
Please I have received only 6 parcels, one the smallest one is missing. Please sort it out. Thanks
28/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
very pleased, bar one major fail your service has been very good.
28/03/13
Smooth easy transacation
28/03/13
parcel still not delivered, no replies to any emails
28/03/13
Our Response: I am sorry to read that but we have no message from you within our system. Please contact our online support team who will investigate this matter further for you..
Please give a time window for collection/delivery.Other couriers can do this why not Citylink?
28/03/13
This represents a first class speedy service, I am totally amazed with how efficient you conduct your business, thank you
28/03/13
And a big thank you for booking with us :-)
No comment left by this customer.
28/03/13
Reliable service Parcelmonkey and City Link.......................
28/03/13
easy to use and often the best price
28/03/13
Brillant service very efficient and cheap!! Would use again!
28/03/13
I am happy and will deal with you again. Thank you.
28/03/13
Despite the weather the parcel arrived on time
28/03/13
good pick up and delivery
28/03/13
excellent service,!!nothing i can add
28/03/13
No comment left by this customer.
28/03/13
parcel collected and delivered without fuss.
28/03/13
Very easy and straightforward. Maybe add texting to give narrower time window?
28/03/13
No comment left by this customer.
28/03/13
More expensive than Courier and then subcontracted the delivery to Courier. If I had known that ahead of time, I would have used Courier direct.
28/03/13
Our Response: But not for the price you paid with us ;-)
No comment left by this customer.
28/03/13
No comment left by this customer.
28/03/13
Very easy process, will use again
28/03/13
No comment left by this customer.
28/03/13
No comment left by this customer.
28/03/13
Quick, efficient and reliable.
28/03/13
the only down side is you dont give an approx time of collection ...ie am or pm
28/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
28/03/13
Great no probs
28/03/13
No comment left by this customer.
28/03/13
No comment left by this customer.
28/03/13
Nothing to say really. It all went smoothly with no problems at all.
28/03/13
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