We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
Very reasonable price, collected and delivered in less than 24 hrs. Brilliant service
29/03/13
Fantastic news, Thank you very much.
Customer informed me that parcel wasn't signed for and just left outside the house which is not what I paid for. Disappointing!
29/03/13
Our Response: They are incorrect as the order in question shows Signed for by 'SHAW' at 15:36 on Tuesday 26th March.
good
29/03/13
I will always be using you guys in the furture, great service from start to
29/03/13
No comment left by this customer.
29/03/13
First rate driver, very polite. Only way I could suggest an improvement is time slots or a text to give an idea of pick up time.
29/03/13
Collected early on the day arranged and delivered on schedule. Considerably cheaper than alternatives. Can't fault the service.
29/03/13
Thank you very much and we hope you have a great Easter too :-)
collection is as good as any other company , but , lack of tracking numbers for international deliveries is not very good
29/03/13
Fantastic - as always :)
29/03/13
Cheers :-)
Really good service, great pricing and the online booking system is really easy and intuitive to use.
29/03/13
Excellent service, thank you x
29/03/13
Thank you very much x
driver collect an item at 10 when I asked you to come after 2 o clock and I still don't know if the pakage was delivered.no email or anythi
29/03/13
Our Response: I am sorry but you can't select a collection time for this service.
The last 3 orders I placed, the collection van arrived at least 1 day late, I intend to use a different carrier in future.
29/03/13
Our Response: on behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
good service
29/03/13
Service - extremely good. It would help to have an approx collection time - had to stay in all day. Parcels collected at 4.50pm and 2.00pm
29/03/13
This time collection and delivery was as arranged. Thank you.
29/03/13
Your driver was ignorant. Complained re parcel wrapping then ignored my daughter when asked if she had to sign anything. Mail me thanks
29/03/13
Our Response: I am sorry to read that but the drivers don't work for us. Rest assured though that we will speak to the courier company that does employ him.
fast & cheaper than others :)
29/03/13
No comment left by this customer.
29/03/13
your services was good and i would use use again and the price is ok compared to others
29/03/13
am pm time for collection would have been useful didnt collect until 4:30 approx waited in all day
29/03/13
Bad service...Item picked up a day late resulting in a customer refund and money lost!
29/03/13
Our Response: on behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
29/03/13
Driver didn't knock, just opened door came in and took one parcel, leaving the other 4 he couldn't see
29/03/13
All good thank you
29/03/13
went like (swiss) clockwork...
29/03/13
No comment left by this customer.
29/03/13
No comment left by this customer.
29/03/13
BRILLIANT!!! SUPERFAST OVERSEAS SHIPPING AAAAAAAAA+++++++++
29/03/13
It's great to see you are so pleased with our own International service :-)
I'll definately be using you again!
29/03/13
great service will use you again; good order tracking from city-link
29/03/13
No comment left by this customer.
29/03/13
No comment left by this customer.
29/03/13
I am very happy with everything about ur service
29/03/13
Not clear that the question about the value of the goods related to the amount to insure them for rather than actual value
29/03/13
Great service, great price too. Thanks
29/03/13
very simple and easy service highly recommended and good value/options available
29/03/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
29/03/13
Great service highly recommended
29/03/13
Very good and happy
29/03/13
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