We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
no tracking info - customer not received item & i cannot give them any info - poor - will not use again
13/04/13
Our Response: There is tracking available for the service you selected.
need to no times of collect we ended up takin parcel to depo.was a bit battered when arrived at otherend
13/04/13
No comment left by this customer.
13/04/13
Had to reschedule the collection as City Link failed to pick up first time for no reason at all
13/04/13
No comment left by this customer.
13/04/13
i have to use another couriers for parcels 1 to 3 kgs it would be great if you could have this service
13/04/13
Service was very good
13/04/13
Picked up and delivered on time...thank you.
13/04/13
It was simple to do and arrived the next day. Our hotel guests often leave stuff behind that is to big to pop into an envelope.
13/04/13
thank you so much for your good service, my things arrived very quick than expected .
13/04/13
Very quick and reliable!!!!
13/04/13
Many Thanks Doing A Business With You. A**** Courier
13/04/13
very pleasant help driver ..good service...rang before pick up...no complaints
13/04/13
excellent reliable fast effecient service as always thank you
13/04/13
very easy to book
13/04/13
Always pleased with the service, I had booked for collection on the Tuesday and the driver arrived Monday, we were out at the time.
13/04/13
Would like ome sort of receipt from the driver when the parcel is collected
13/04/13
With your label a collection receipt is also generated which all drivers should sign.
No comment left by this customer.
13/04/13
No comment left by this customer.
13/04/13
No comment left by this customer.
13/04/13
No comment left by this customer.
13/04/13
No comment left by this customer.
13/04/13
No comment left by this customer.
13/04/13
A++++++++++*
13/04/13
No comment left by this customer.
13/04/13
No comment left by this customer.
13/04/13
Great ability to track and frequent updates
13/04/13
A simple booking process and everything was done on time.
13/04/13
No improvent neccercary
13/04/13
I have sent 3 parcels triple wrapped & Double boxed to Ireland & all were broken. please sort it out or lose my business completely
13/04/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Excellent communication, easy to use web site, good value, parcel arrived on time, courteous driver. Would definitely use again
13/04/13
Thank you very much :-)
No comment left by this customer.
13/04/13
The reciever of the parcels has notified me that there is damage to corner of one of the units
13/04/13
would like more detailed tracking info please.
13/04/13
Advertised as delivery £5.98 but when placing order it was £12.98 didn't see anything at the lower price but still satisfied
13/04/13
We don't advertise this service that low!! We did a long time ago but not anymore.
far too slow to deliver
13/04/13
Our Response: Booked on friday 5th, collected on Monday 8th and delivered on Tuesday 9th. That is a perfect collection and delivery time considering it covered a weekend.
Very easy transaction, thank you.
13/04/13
No comment left by this customer.
12/04/13
fantastic service. cheap and reliable!
12/04/13
No problems. Excellent value for money
12/04/13
