We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
Parcel arrived on time but arrived with the packaging badly damaged/parcel had been opened and re-taped up. The parcel was heavily taped b4
30/03/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
great service thanks
30/03/13
No comment left by this customer.
30/03/13
Courier did not turn up to collect the parcel on the agreed day, I had to rebook with them and parcel was then a day late
30/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
I don't think you can improve your service its absolutely brilliant. Ime so pleased with it I constantly recommend people to use yourselves
30/03/13
That's fantastic news, Thank you very much :-)
Exactly as described no problems or delays
30/03/13
Provide the address label. My printer was faulty, had to get a friend to print for me!!
30/03/13
No comment left by this customer.
30/03/13
i had good service thank you
30/03/13
Once again a fabulous service from you guys - Parcel Monkey is the only courier that I use.
30/03/13
Excellent news. Thank you.
booking form was easy to understand, prompt collection from home address and very efficient delivery to Slovenia. thank you
30/03/13
We received an excellent service from Parcel Monkey. Will use again. Thank you
30/03/13
Thank you very much.
No comment left by this customer.
30/03/13
All as it should be, collected on booked day & delivered in good time - keep it up!
30/03/13
We will always try our very best.
Simple and easy to use. Some of your old prices still remain on links/emails.
30/03/13
Thanks for letting us know and we will correct this asap.
Efficient as always.
30/03/13
Original day for collection was not honoured with no notification from 'Nightfreight' meaning wasted day!.Collection following day all OK .
30/03/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for the first failed collection. Rest assured we will speak with them.
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
Arrived early to collect and delivered next day as stated :) very happy
30/03/13
If you are very happy then we are very happy too :-)
No comment left by this customer.
30/03/13
Nice one all went to plan
30/03/13
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
ABSOLUTELY BRILLIANT SERVICE !! COMMS/PICK UP/DELIVERY ALL EXCEPTIONAL ! NO NEED TO GO ANYWHERE ELSE . EFFECTIVE PRICING THAT ENSURES RETURN
30/03/13
We were snowed in with 8ft drifts and the courier guy was only 2 days late, mega job well done
30/03/13
Thank you very much for your understanding during the recent bad weather.
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
Good Service... Delivered on time...
30/03/13
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
great again thanks very much happy easter all
30/03/13
And a Happy Easter to you too :-)
no comment
30/03/13
Will happily use again and recomend.
30/03/13
Thank you and it's great to see you will be recommending us.
our customer wasnt happy that she hasnt received her items yet as she was out when they called and now has to wait till tuesday due to b hol
30/03/13
Our Response: And that's our fault because.........
I waited in for 3 days, called Courier on the 2 day & they said it would be picked up but they did not. Had to drop it at nearest depot
30/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
It was a great service will use again and give more feedback then
30/03/13
No comment left by this customer.
30/03/13
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