We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,868 reviews.
More tracking information from your courier DX would have been useful.
02/04/13
Very good defiantly use again
02/04/13
No comment left by this customer.
02/04/13
Great service thanks!
02/04/13
Excellent service|
02/04/13
Great, simple to use service.
02/04/13
No comment left by this customer.
02/04/13
Better web interface required for heavy or odd shaped parcels; kept changing the length from 3.9m to 1.9m at checkout. But delivered OK.
02/04/13
The quote details show you entered 390cm but we will check matters further. Thank you very much for your booking with us.
I suppost to receive my goods today but it does't turn out!!!!!!!!! And no card left or receive any call from Courier.
02/04/13
No comment left by this customer.
02/04/13
arranged with you for dx for collection still not been collected 4th time been let down
02/04/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
cost effective + easy to use site + local pick up was good + good to ask for feedback
02/04/13
No comment left by this customer.
02/04/13
All good and easy to use thanks
02/04/13
The tyre was collected at 14.10 and I had an e-mail from a very happy customer to say he had recieved the item at 08.50 the following day.
02/04/13
I have no problems with your delivery service. I will use your services in the future and have told others to also use you.
02/04/13
Excellent service
02/04/13
With the prices at the post office going up yet again, this is definitely the way to go!
02/04/13
all good,but one of your staff is very rood and has a big mouth,,this is a man,,the rest is all ok,,
02/04/13
No comment left by this customer.
02/04/13
Well I order next day on a Tuesday and it wasn't picked up till Thursday and delivered sat
02/04/13
No comment left by this customer.
02/04/13
Excellent service and delivery is prompt. Wouldn't use any one else. Prices very reasonable too. Well done.
02/04/13
Thank you very much and it's great to read you are so happy :-)
10th time I've used parcel monkey, 10th time transaction went smoothly! Fab!
02/04/13
Fantastic news!!
No comment left by this customer.
02/04/13
great service again!!!!
02/04/13
great quick service
02/04/13
I paid for next day delivery and took 4 days
02/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay. Rest assured we will speak to them about this.
No comment left by this customer.
02/04/13
Great, City Link delivered the next day all went well thank you will be using again and will recommend
02/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
02/04/13
The service was very prompt. Very pleased.
02/04/13
very prompt service and excellent value for money
02/04/13
We had the parcels picked up on the 22/03/13 and have still not received! Have sent emails and have no reply. Very concerned!
02/04/13
Our Response: I am sorry to read that and have you contacted our dedicated online support team? They will take care of this for you if you contact them please.
I don't know if the parcels were delivered, when. Lack of confirmation
02/04/13
No comment left by this customer.
02/04/13
Excellent as always on time and fully tracked
02/04/13
No comment left by this customer.
02/04/13
The parcel still haven't arrived. This is very poor service it has been over a week!
02/04/13
No comment left by this customer.
02/04/13
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