We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
No comment left by this customer.
08/04/13
No issues - parcel collected and delivered exactly as needed
08/04/13
No comment left by this customer.
08/04/13
An estimated time of collection would be good which means people who work don't have to get someone to sit in all day
08/04/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
08/04/13
VERY GOOD !
08/04/13
Parcel booked to be picked up Tuesday stayed in all day no collection. A days holiday wasted,
08/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
to ensure your customers parcels are collected on the day specified and not the day after, a contact number for courier collecting.
08/04/13
Excellent service, no complaints and 50% cheaper than my usual company. You will be pleased to know YOU are now my usual company. Well Done
08/04/13
Thank you very much and welcome aboard :-)
Great prices, great service thanks
08/04/13
Competitive pricing and collected / delivered by deadlines - very pleased
08/04/13
Fantastic news, Thank you very much.
Terrible customer services poor service not happy at all !
08/04/13
Our Response: I am sorry to read you are unhappy with the service provided by the courier selected.
Very Happy with the service. Will use again
08/04/13
No comment left by this customer.
08/04/13
Delivery okay but I'm very annoyed that I had to tick the 'okay to store my credit card details' box before the order could be processed.
08/04/13
No comment left by this customer.
08/04/13
Can't praise the service enough. The parcel was picked up on the fixed date and delivered next day. I would highly recommend Parcel Monkey.
08/04/13
That's fantastic news, Thank you very much :-)
Excellent service all round. Drivers are always polite and helpful too.
08/04/13
Very good service, quick delivery, everything perfect :)
08/04/13
Good first impressions. It would be helpful if you could give a hint as to when collections might take place - ie 8am-6pm?.
08/04/13
No comment left by this customer.
08/04/13
Sceptical about using the service after reading bad reviews, however the service was excellent, definitely use again...thank you very much.
08/04/13
And thank you very much. Please read this page only if you want to see open and honest reviews. All review sites are heavily flawed in our opinion but as you can see we display clearly what our customers think.
Like always fantastic !!!! All the Best to the Driver! He's great
08/04/13
No comment left by this customer.
08/04/13
Would be perfect service if you could offer timeslots when the parcel can be collected
08/04/13
Great service, no issues at all! Thanks.
08/04/13
No comment left by this customer.
08/04/13
No comment left by this customer.
08/04/13
Well done! I'm happy
08/04/13
Absolutely hopeless, didn't collect on scheduled day or next day, I wasted 2 days waiting in, will never use again I'm an ex customer !
08/04/13
Our Response: I am sorry to read that there was a collection delay following Easter and it would be a shame to lose you for the long term because of this. Once again sorry.
Excellent service again & again
08/04/13
As always, a reliable service.
08/04/13
no hassle, could collect when I needed, next day delivery was great! overall very happy and will use again!
08/04/13
Very professional service. Lots of communication. Seriously better than City Link!
08/04/13
Always a fast and friendly service used for over a year and never no problems
08/04/13
Easy website, with a greater range of options and cheaper prices than other providers. Excellent for large, weighty objects. Great service
08/04/13
easy booking online, competitive prices and efficient pick up and delivery. Thanks !!
08/04/13
No comment left by this customer.
08/04/13
Couldn't be better. The carrier turned up the next day to collect and I was kept informed at all times.
08/04/13
Everything notified and happened as notified. Customer pleased with delivery. Perfect.
08/04/13
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