We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,284 reviews.
More communication would have been better; an e mail stating delivery times two hours after the start of the window is not good enough.
09/04/13
Parcel arrived fine but delivery was after 6pm
09/04/13
For the love of god do not waste your time Courier are useless! Do not use just go to the post office instead much easier
09/04/13
Our Response: I am sorry you feel that way about the courier you selected. Please contact our dedicated online support tema via your account who will gladly look into the problems you experienced.
Great service thanks
09/04/13
The DHL driver was interested in having the customer archive copy, something to do with getting payment. In the end he scanned the label.
09/04/13
I am sorry the driver confused matters as scanning the label is all thats required.
excellent
09/04/13
prices needs adjusting
09/04/13
For what reason?
Order tracking is a bit clunky, was otherwise fine
09/04/13
DX are working on their tracking so we hope to bring you improvements in this area later in the year.
We really love to worke with PARCEL MONKEY and recomand it all the time
09/04/13
Thank you and it's great to see you have been recommending us.
This was a complicated one as the collection was at the other end of the UK and delivery me - still did it in minutes!
09/04/13
I found parcel monkey excellent thank you
09/04/13
Our Response: So it should have been 5 stars then!! ;-)
No comment left by this customer.
09/04/13
No comment left by this customer.
09/04/13
good collection time
09/04/13
No comment left by this customer.
09/04/13
No comment left by this customer.
09/04/13
Parcel was held due to "insufficient address". Contacted them twice to try and sort it. NO REPLY.
09/04/13
Our Response: I am sorry to read that but I can confirm the item was delivered on 09.04.13 and signed for by "Lotin" at 11:33 local time.
Superb, as package was delivered as quickly as I could have done, had I driven it there.
09/04/13
the service i recieved was second to none would deffinatly use again
09/04/13
It was a very smooth transaction thx
09/04/13
very efficient, clear instructions, great price, reliable service. Thanks
09/04/13
Allow me to import addresses straight from "awaiting dispatch" in ebay. Also allow me to pay by PayPal- Collect+ do this and it's brilliant.
09/04/13
If you want to be used to send expensive items, you need to improve your insurance area, up to £2000
09/04/13
Thank you for your suggestion but that comes at a risk which at the moment we don't want to take.
Very good service A++++++++++++
09/04/13
very good. Happy with the service.
09/04/13
No comment left by this customer.
09/04/13
No comment left by this customer.
09/04/13
Good service
09/04/13
No comment left by this customer.
09/04/13
Very Minimal communication other than day of delivery, no time which would have been helpful...Man delivering polite.
09/04/13
No comment left by this customer.
09/04/13
A 48 hour service has so far taken 7 days and still in transit!
09/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Parcel should have been collected on the 3rd. still no sign!!! Girl on phone very helpful, useless driver!!! Couldn't find address.
09/04/13
Our Response: I am sorry to read that and on behalf of the individual driver please accept our apologies.
Good service, thanks for you help. will use you again.
09/04/13
No comment left by this customer.
09/04/13
A more specific window of time for collection and delivery would be great :)
09/04/13
excellent service, recommended
09/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
09/04/13
Try delivering the parcel then rather than bringing it 450 miles only to not contact me or deliver it and then just return to sender
09/04/13
Our Response: The tracking details show a number of attempts were made to deliver the item before it was returned to sender.
PUNCTUAL, EFFICIENT AND PROFESSIONAL
09/04/13
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