We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Good value and fast service
22/04/13
No comment left by this customer.
22/04/13
Very straitforward; Parcelforce collected about 11.00 am so didn't have to wait in too long.
22/04/13
No comment left by this customer.
22/04/13
Quick & efficient
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
PLEASE ACCEPT PAYPAL ????????????????????????
22/04/13
We do for some of the services we offer.
No comment left by this customer.
22/04/13
very good and fast
22/04/13
I couldn't pay with my Visa card details, I almost gave up and used another courier. Gladly I spotted that you could also pay via Paypal.
22/04/13
No comment left by this customer.
22/04/13
Excellent service as usual - thank you
22/04/13
The service is great but the website could be improved, ordering in order of cost for example and the front page being easier to click throu
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
more definite collection time windows would be appreciated - otherwise have to arrange to stay in all day.
22/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
22/04/13
Your service is very good
22/04/13
Driver put card through letterbox as said he couldn't find reception. Letterbox directly under reception intercom button.
22/04/13
Our Response: I am sorry but we can't control an individual human error.
Very good service - would be nice to be able to schedule pick ups into at least morning or afternoon slots?
22/04/13
I have never used you before, but the charge, the service (nightfrieght) was superb, I am telling everybody about parcel monkey - sue huckle
22/04/13
Cheers Sue Huckle :-)
Very pleased with your service, But we would like a reciept for the parcel when collected.
22/04/13
Pick-up located my hard-to-find house with no problem. Rapid delivery to Germany. Excellent value for money.
22/04/13
Fantastic news, Thank you very much.
Overall service good, but the City-Link driver signed for the parcel on collection as 'Delboy' which didn't inspire confidence...
22/04/13
Our Response: We agree and will pass this information on to the courier company concerned.
Excellent,picked up & delivered promptly.
22/04/13
No comment left by this customer.
22/04/13
No comment left by this customer.
22/04/13
The Prices are very competative. The Site is also very easy to use.
22/04/13
No comment left by this customer.
22/04/13
Reduce the price for next day delivery
22/04/13
Seems like a good service. I heard you picked and delivered on time, only problem I was panicking because website wouldn't track?! Sort it!
22/04/13
Our Response: City Link same day doesn't track as it simply gets collected then taken straight to the delivery location.
All good thank you
22/04/13
Excellent service. Thankyou!
22/04/13
on this occassion I can not fault the service I received
22/04/13
Unable to track the parcel and hence did not know when it was delivered until some time later that week
22/04/13
Full City Link tracking is available via the green globe icon.
No comment left by this customer.
22/04/13
Three weeks on and still no sign of the shipment, no updates or notification, absolutely terrible service, bordering on criminal, really.
22/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
22/04/13
