We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,868 reviews.
Time indications would help, even am or pm.
06/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Courier didn't turn up on agreed day and I had to ring twice the following day to confirm they were coming - finally arrived 6pm
06/04/13
You need to make your web site work properley, when I clicked on the low price option, it did not come up and I had to pay more, shame!
06/04/13
The low price option is size / weight restricted and also postcode restricted. One of these reasons would have been behind the fact it was not displayed.
excellent service delvered at the right price.
06/04/13
Thank you very much :-)
No comment left by this customer.
06/04/13
An idea of the collection time would be even better. Parcels to China always have long delays other end tho not your fault.
06/04/13
Thanks for your understanding in relation to Chinese customs.
You did your part excellent but Courier failed to pick up parcel twice! Customer did not appreciate waiting 3 days. Had to chase them too!
06/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Fast up fast delivery any thanks
06/04/13
excellent service and very quick delivery
06/04/13
very happy
06/04/13
If you are very happy then we are very happy too :-)
No comment left by this customer.
06/04/13
I presume everything went ok and the parcel was delivered. I have had no feedback, and parcelforce now state that I cannot track any more.
06/04/13
The order in question shows it was delivered and signed for in Sweden on 05.04.13 at 15:40 local time.
Parcel Monkey's own DX service is appalling, twice they haven't bothered to pick up from me & refund refused! Use Courier instead!
06/04/13
Our Response: The review is in relation to a ParcelForce booking which was collected and delivered on time.
No comment left by this customer.
06/04/13
I could not have asked for a quicker, cheaper service. Excellent!
06/04/13
Thank you very much and it's great to read you are so happy :-)
I'm new to this service but have found this process of delivery very easy and reliable. Also cost effective
06/04/13
Thank you and welcome aboard ;-)
The collection was a day late, but after that went smoothly
06/04/13
i left a note for the driver to pick my parcel up from a bin behinde the door,he picked the parcel up from myself telling me it had to be hi
06/04/13
The driver is correct as if the parcel had been taken by someone else who would you have blamed?
Good service as always
06/04/13
You cost me money and reputation. You never collected when arranged. Or the next day .....Atrocious service. I will not be using you again.
06/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
you guys rock
06/04/13
No comment left by this customer.
06/04/13
No comment left by this customer.
06/04/13
No comment left by this customer.
06/04/13
No comment left by this customer.
06/04/13
Courier missed the pick up, and when I tried to rebook the courier I was thrown from on operator to another, when at the end I had to cancel
06/04/13
Our Response: There is no need to contact the courier directly as you are our customer and we will take care of any issues you have.
No comment left by this customer.
06/04/13
Only problem I found was tracking parcels realistically you need to log into your acc to track them otherwise good service
06/04/13
Driver didn't sign for package.
05/04/13
Our Response: I am sorry to read that as all drivers should sign the collection form if requested.
No comment left by this customer.
05/04/13
Picked up on the day it was due perfect
05/04/13
No comment left by this customer.
05/04/13
No problems again, first class experience, recommended
05/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
05/04/13
Parcel was supposed to be picked up Tues 2/4/13, contacted Courier today 5/4/13 and told it will be collected today, 6.26 pm and still here
05/04/13
well done again
05/04/13
First time customer, very pleased with service, will definetly use again
05/04/13
Thank you for making your first booking with us and please come back soon :-)
Very good and easy to use service
05/04/13
No comment left by this customer.
05/04/13
Very Quick delivery with no problems! Recommended
05/04/13
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