We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
No comment left by this customer.
24/04/13
Horrendous
24/04/13
Our Response: Why do you say that?
first time user i found it a bit confusing trying to find ways to contact anyone to find out when the package was to picked up
24/04/13
This is all explained at the time of booking and any further help needed can be gained from the "support" section of your account.
Field for pickup instructions would have been useful.
24/04/13
The driver failed to pick up and the next order the same thing has happened again so in total 4 days wasted.
24/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
24/04/13
No comment left by this customer.
24/04/13
First time i have used Parcel Monkey. Excellent price. Quick service.
24/04/13
Superb service, did everything exactly as promised. Would strongly recommend to others.
24/04/13
Very happy,item is near its destination and your pricing was fantastic. Will use again
24/04/13
My parcel was not collected on the arranged date but rather on the next working day with nightfreight with no reason why.
24/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Excellent fault free service. Will certainly use again.
24/04/13
Great prices (used to use Interparcel) but I was asked for an invoice to Sweden recently and had a job finding one in your menus
24/04/13
First time I had used site. Worked v well. Will use again. Thank you
24/04/13
I continue to be impressed.
23/04/13
Great service
23/04/13
Brilliant as always!
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
Consistently good!
23/04/13
Good price. Efficient service
23/04/13
Unable to see label from email. Need this to forward to sender of package who can then print the label. This is an ongoing problem.
23/04/13
Whole process was really easy, thank you.
23/04/13
Used PM a few times, impressed with site and service. Estimated collection times for couriers would be helpful
23/04/13
No comment left by this customer.
23/04/13
all good
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
parcel was collected and delivered on time.
23/04/13
NEVER again!!!!! Only form of communication is email. Can't just pick up the phone and sort out any queries! Useless
23/04/13
Our Response: Why is this useless as our dedicated support team respond very quickly to all messages.
no good communication
23/04/13
No comment left by this customer.
23/04/13
Very good service. Would recommend :-)
23/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
23/04/13
to collect on the day it was suppose to be collected
23/04/13
Good price, efficient service but I was unable to track my parcel and there was no information on using the tracking facility.
23/04/13
competitively priced and delivered on time. thanks
23/04/13
Thank you very much.
Good this time but really unacceptable the time before. Courier lied about coming to collect and you failed to help me - costing me money!
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
