We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,284 reviews.
Transaction was without problems, easy instructions online, parcel collected and delivered next day, good service, very happy.
11/04/13
Thank you very much.
The parcel service worked exactly as described, with item tracking as well.Saved me £10 in postage.Definitely using it again
11/04/13
had to book twice on web as first attempt not accepted
11/04/13
No comment left by this customer.
11/04/13
****
11/04/13
I will never hesitate to recommend your service. Nothing to complain about. Thanks
11/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
11/04/13
two weeks now and parcel still hasnt been picked up, cant even tell no one cos theres no contact details, never again
11/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online "support" team via your account who will look into this further for you.
it would be good if you could pick up at 5 pm if requested, for those of us who are at work during the day.
11/04/13
Why not arrange for your item to be collected from your place of work.
PICKUP A DAY LATER THAN BOOKED -EVENTUALLY GOT THERE
11/04/13
On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
parcel did not get on time!!!should recieve it last friday,item has arrived on monday!shame,not happy!
11/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
11/04/13
No comment left by this customer.
11/04/13
Very happy with 7 of the deliveries that we have just done, 1 to go. Telephone communication for queries would make the service much better.
11/04/13
No comment left by this customer.
10/04/13
Excellent service- very impressed!
10/04/13
Great service, parcel to Norway in 3 working days! Would like the option of drop off rather than waiting for collection.
10/04/13
Fantastic service
10/04/13
Still not delivered and tracking information is useless.
10/04/13
Our Response: I am sorry to read that but the tracking information shows 6th April 2013 @ 04:15 Private address problem: Consignee refused shipment. Please contact our dedicated online support team who will look into this further for you.
always reliable and an economical way to send paecels.it is so hassle free
10/04/13
No comment left by this customer.
10/04/13
great service as ever, thank you!
10/04/13
Great service
10/04/13
please always specify the pick up time by indicating am, noon or pm. This would allow. customer to make a choice of when to come for pick up
10/04/13
really fast and good service many thanks
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
make sure the pick up courier smiles! :)
10/04/13
:-)
prompt and efficient - thank you.
10/04/13
No comment left by this customer.
10/04/13
Your service was excellent - communication superb. Will certainly use you again
10/04/13
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
Good
10/04/13
Fantastic service. If there was a way of allocating collection slots (even am or pm) would help with waiting around
10/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
10/04/13
No comment left by this customer.
10/04/13
my item was not collected on the day it was supposed to be and still has not been collected. I am not happy at all
10/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Yes was all good A***** thanks
10/04/13
Splendidly simple and efficient!
10/04/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
