We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,867 reviews.
No comment left by this customer.
31/03/13
No comment left by this customer.
31/03/13
Wood
31/03/13
No comment left by this customer.
31/03/13
Parcel collected as arranged and delivered the next day. Excellent service
31/03/13
no comment
31/03/13
no comment
31/03/13
good fast delivery. no problems here thanks.
31/03/13
Fantastic news, Thank you very much.
No comment left by this customer.
31/03/13
No comment left by this customer.
31/03/13
No comment left by this customer.
30/03/13
courier failed to collect on the specified day - again. This is the second time, once more and i wont bother again
30/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Very Good
30/03/13
great - but more indication of time of collection would be very useful.
30/03/13
Very good service,reasonable price, collection A.M or P.M instead of whole day would be more convenient, would recommend & would use again.
30/03/13
Thank you and it's great to see you will be recommending us.
very good service would be nice to know what time they (ruffly) they would come to collect the parcel as they didn't get there till half 5,
30/03/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
very good service, it would be perfect if you could provide 2-3 time slots for picking up parcels, rather than a whole day......
30/03/13
First class service!!
30/03/13
citylink arrived on day as stated unlike parcelforce on previous bookings
30/03/13
No comment left by this customer.
30/03/13
Good
30/03/13
Excellent service, thank you.
30/03/13
No comment left by this customer.
30/03/13
VGood,s light confusion with tracking number, tried tracking with Shipment Ref rather than number on label. Email could be clearer.
30/03/13
Parcel arrived on time but arrived with the packaging badly damaged/parcel had been opened and re-taped up. The parcel was heavily taped b4
30/03/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
great service thanks
30/03/13
No comment left by this customer.
30/03/13
Courier did not turn up to collect the parcel on the agreed day, I had to rebook with them and parcel was then a day late
30/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
I don't think you can improve your service its absolutely brilliant. Ime so pleased with it I constantly recommend people to use yourselves
30/03/13
That's fantastic news, Thank you very much :-)
Exactly as described no problems or delays
30/03/13
Provide the address label. My printer was faulty, had to get a friend to print for me!!
30/03/13
No comment left by this customer.
30/03/13
i had good service thank you
30/03/13
Once again a fabulous service from you guys - Parcel Monkey is the only courier that I use.
30/03/13
Excellent news. Thank you.
booking form was easy to understand, prompt collection from home address and very efficient delivery to Slovenia. thank you
30/03/13
We received an excellent service from Parcel Monkey. Will use again. Thank you
30/03/13
Thank you very much.
No comment left by this customer.
30/03/13
All as it should be, collected on booked day & delivered in good time - keep it up!
30/03/13
We will always try our very best.
Simple and easy to use. Some of your old prices still remain on links/emails.
30/03/13
Thanks for letting us know and we will correct this asap.
Efficient as always.
30/03/13
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