We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,867 reviews.
very easy to do delivered as stated thanks
02/04/13
No comment left by this customer.
02/04/13
excellent service as always ,
02/04/13
No comment left by this customer.
02/04/13
Paid extra to be delivered Thursday Before 12pm STILL not received Item is no longer any use Not notified of any delay Poor Customer Service
02/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
excellent service. highly recommended
02/04/13
Thank you very much :-)
No tracking info available and client has not received goods so I cannot find what has happened to them. There is also no 'contact us'
02/04/13
Our Response: The tracking has just updated and shows the item has just been delivered!! Delivered & Signed For 2nd April 2013 at 14:15. You can contact our dedicated online support team via your account under the "support" section.
No comment left by this customer.
02/04/13
very good and easy
02/04/13
Thank you very much.
very good communication
02/04/13
fast delivery great staff
02/04/13
Cheers :-)
No comment left by this customer.
02/04/13
No comment left by this customer.
02/04/13
Always excellent and great prices
02/04/13
I could have done with be more space on the online form for pickup instructions to driver
02/04/13
No comment left by this customer.
02/04/13
as always, excellent service, fast and secure
02/04/13
No comment left by this customer.
02/04/13
Impressed by cost, and the ease of use of website and email responses. The parcel was collected on time. Excellent.
02/04/13
Excellent service. Will definately use again.
02/04/13
Great - Using DHL is more reliable than City Link, Price matching City Link would be helpful
02/04/13
No comment left by this customer.
02/04/13
Pleased with latest order thanks
02/04/13
No comment left by this customer.
02/04/13
prompt pleasant and efficient
02/04/13
twice in a row, no-one came to collect our parcel and had to deliver it ourselves to depot. VERY frustrating
02/04/13
Our Response: According to the tracking the item in question was "Signed for by 'BISHOP' at 09:38 on Thursday 28th March."
You people said it would take 3 to 4 days.
02/04/13
Our Response: The transit times we display are based on what the couriers themselves advertise.
Fantastic service , can't fault it
02/04/13
No comment left by this customer.
02/04/13
No comment left by this customer.
02/04/13
No comment left by this customer.
02/04/13
Let us know approx time of pick up and delivery
02/04/13
No comment left by this customer.
02/04/13
great service provided on last 4 transactions and will continue to use Parcel Monkey.
02/04/13
Very happy with service
02/04/13
Possibly a timed (e.g morning or afternoon) pickup slot could be made available. Otherwise service 100% good.
02/04/13
Prompt pick up and delivery - easy to purchase and a good price
02/04/13
Timely collection and fast delivery. Thank you.
02/04/13
No comment left by this customer.
02/04/13
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02/04/13
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