We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,867 reviews.
Original day for collection was not honoured with no notification from 'Nightfreight' meaning wasted day!.Collection following day all OK .
30/03/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for the first failed collection. Rest assured we will speak with them.
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
Arrived early to collect and delivered next day as stated :) very happy
30/03/13
If you are very happy then we are very happy too :-)
No comment left by this customer.
30/03/13
Nice one all went to plan
30/03/13
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
ABSOLUTELY BRILLIANT SERVICE !! COMMS/PICK UP/DELIVERY ALL EXCEPTIONAL ! NO NEED TO GO ANYWHERE ELSE . EFFECTIVE PRICING THAT ENSURES RETURN
30/03/13
We were snowed in with 8ft drifts and the courier guy was only 2 days late, mega job well done
30/03/13
Thank you very much for your understanding during the recent bad weather.
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
Good Service... Delivered on time...
30/03/13
No comment left by this customer.
30/03/13
No comment left by this customer.
30/03/13
great again thanks very much happy easter all
30/03/13
And a Happy Easter to you too :-)
no comment
30/03/13
Will happily use again and recomend.
30/03/13
Thank you and it's great to see you will be recommending us.
our customer wasnt happy that she hasnt received her items yet as she was out when they called and now has to wait till tuesday due to b hol
30/03/13
Our Response: And that's our fault because.........
I waited in for 3 days, called Courier on the 2 day & they said it would be picked up but they did not. Had to drop it at nearest depot
30/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
It was a great service will use again and give more feedback then
30/03/13
No comment left by this customer.
30/03/13
Very reasonable price, collected and delivered in less than 24 hrs. Brilliant service
29/03/13
Fantastic news, Thank you very much.
Customer informed me that parcel wasn't signed for and just left outside the house which is not what I paid for. Disappointing!
29/03/13
Our Response: They are incorrect as the order in question shows Signed for by 'SHAW' at 15:36 on Tuesday 26th March.
good
29/03/13
I will always be using you guys in the furture, great service from start to
29/03/13
No comment left by this customer.
29/03/13
First rate driver, very polite. Only way I could suggest an improvement is time slots or a text to give an idea of pick up time.
29/03/13
Collected early on the day arranged and delivered on schedule. Considerably cheaper than alternatives. Can't fault the service.
29/03/13
Thank you very much and we hope you have a great Easter too :-)
collection is as good as any other company , but , lack of tracking numbers for international deliveries is not very good
29/03/13
Fantastic - as always :)
29/03/13
Cheers :-)
Really good service, great pricing and the online booking system is really easy and intuitive to use.
29/03/13
Excellent service, thank you x
29/03/13
Thank you very much x
driver collect an item at 10 when I asked you to come after 2 o clock and I still don't know if the pakage was delivered.no email or anythi
29/03/13
Our Response: I am sorry but you can't select a collection time for this service.
The last 3 orders I placed, the collection van arrived at least 1 day late, I intend to use a different carrier in future.
29/03/13
Our Response: on behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
good service
29/03/13
Service - extremely good. It would help to have an approx collection time - had to stay in all day. Parcels collected at 4.50pm and 2.00pm
29/03/13
This time collection and delivery was as arranged. Thank you.
29/03/13
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