We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,868 reviews.
I couldn't beleive how much i saved
04/04/13
Your Carrier Night Freight didn't collect on the day arranged. Personel at the factory stopped back until 18:00, but then went home
04/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
thanks
04/04/13
No comment left by this customer.
04/04/13
Item was supposed to be collected Tuesday, driver didn't turn up until Wedneday. Tracking is unavailable apparently!!! Never again!
04/04/13
No comment left by this customer.
04/04/13
Still waiting for my item to be collected
04/04/13
Our Response: Tracking shows the following information. 3rd April 2013 @ 15:06 DX Secure were unable to collect. Please contact us for more information.
Top Class, now my favourite Carrier.
04/04/13
Thank you very much :-)
You did good thanks steve
04/04/13
Cheers Steve.
excellent service at very good rates ROYAL MAIL TAKE NOTE!!!
04/04/13
Look at the incident log. Your Customer service is VERY POOR. I shall be leaving negitive feedback
04/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
04/04/13
No comment left by this customer.
04/04/13
The only improvement I could suggest is getting a collection time from the courier.
04/04/13
My parcel has still not been collected. It was due for collection Tuesday and its now 7pm on Thursday and it has still not been collected.
04/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
04/04/13
Take responcibilty forthe services you offer through this site
04/04/13
Our Response: We do.
No comment left by this customer.
04/04/13
***Excellent*** :-)
04/04/13
Thank you very much :-)
excellent, thanks
04/04/13
Excellent service - thanks!
04/04/13
No comment left by this customer.
04/04/13
I am always completely satisfied with the service, thanks
04/04/13
parcel arrived timeously and intact
04/04/13
Your DX company failed to collect the parcel when ringing them they told me that the parcel had to be handed to them not left as usual.
04/04/13
Our Response: And they are correct. How else would they know what to take?
Very pleased!
04/04/13
PM were great, unfortunatley City link did not come on the day they were meant to, but thats not your fault
04/04/13
Thank you very much for your understanding.
No comment left by this customer.
04/04/13
All good
04/04/13
would have liked to book more than one parcel at a time
04/04/13
You picked up the parcel on the date I wanted and very happy the lady got it the next day thank u very much I knw where to come next time
04/04/13
Our Response: So it should have been 5 stars then!! ;-)
Usuall efficient service recommended !!
04/04/13
Thank you and it's great to see you will be recommending us.
Service was very easy and quick. Will use again.
04/04/13
Early pick up, courtious driver and prompt delivery - excellent service all round
04/04/13
No comment left by this customer.
04/04/13
Parcel I sent was damaged when it arrived. Recipient didn't let me know within 24 hours so can't claim back cost of contents.
04/04/13
Excellent!!!! picked up as arranged, courier person was friendly, polite, and helpful!! will be using you again :0)
04/04/13
Quick pickup, item delivered safely. Thanks
04/04/13
Our Response: So it should have been 5 stars then!! ;-)
No comment left by this customer.
04/04/13
collection on time and delivery on time.good effective service.will use you again.
04/04/13
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