We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,868 reviews.
E-mailed that delivery would be Wednesday.Didn't turn up, delivered Thursday
05/04/13
Very easy pleasant transaction :) thankyou
05/04/13
Thank you very much :-)
Friendly staff who pick up always deliver on time brill :-)
05/04/13
Item I sent got broke and my customer is very unhappy
05/04/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you start a claim.
Was away in Europe at time of collection & delivery - collection from parents & delivery went smooth without need for contact
05/04/13
Fantastic news, Thank you very much.
Great value, thank you
05/04/13
No comment left by this customer.
05/04/13
No comment left by this customer.
05/04/13
A collection time slot would be great rather than having to wait in all day
05/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
05/04/13
hi my item was collected a day late and was not picked up until 6.50 pm on the day that it was collected so not very happy
05/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No hassle. Great delivery even with a fragile product!!
05/04/13
Excellent service will use every time thanks.
05/04/13
No comment left by this customer.
05/04/13
Very good service - many thanks
05/04/13
the parcel was dekivered to the wrong address and I had to spend two days trying to find where it was, Courier were no help whatsoever, it
05/04/13
Our Response: I am sorry to read that but the parcel would have gone to the address shown on the label that you printed and attached to it.
No comment left by this customer.
05/04/13
Very good service thankyou
05/04/13
Thank you very much.
The pick up has not happened to date. I am very disappointed.
05/04/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
No comment left by this customer.
05/04/13
ive just come back off holiday to find ten emails off the person I sent the parcel to.and he asnt received it yet thats 19 days and he is go
05/04/13
excellent carnt be improved!
05/04/13
Can't complain
05/04/13
Excellent, thank you
05/04/13
No comment left by this customer.
05/04/13
always been prompt and acheiving better than expected,thankyou
05/04/13
Smooth & easy delivery, couldn't ask for more!
05/04/13
No comment left by this customer.
05/04/13
No comment left by this customer.
05/04/13
Shipment still waiting delivery - 'Company closed'!! - this is to a private individual, address is correct and local telephone and email OK
04/04/13
Our Response: The tracking shows "4th April 2013 @ 17:24 Delivered & Signed For"
service was competent; would have been perfect if estimated time of pick up and delivery had been provided via text or email.
04/04/13
perfect in everyway. Great communication.
04/04/13
Dx courier collected package a day late
04/04/13
Our Response: That's because of Easter.
No comment left by this customer.
04/04/13
No comment left by this customer.
04/04/13
very easy fast service well priced too , very happy
04/04/13
Thank you very much :-)
No comment left by this customer.
04/04/13
Great thanks
04/04/13
First class service and in bad weather too!
04/04/13
No comment left by this customer.
04/04/13
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