We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,868 reviews.
Very satisfied!
04/04/13
No comment left by this customer.
04/04/13
No problems.
04/04/13
No comment left by this customer.
04/04/13
No comment left by this customer.
04/04/13
Nothing to comment, everything was smooth, a well oiled machine!
04/04/13
No comment left by this customer.
04/04/13
Picked up on time super service
04/04/13
I sent a few orders and I never disappoint, good company, I would recommend Adrian
04/04/13
Thank you Adrian.
Fast & efficient service well pleased
04/04/13
No comment left by this customer.
04/04/13
GOOD
04/04/13
Everything was perfectly easy & efficient - so MANY THANKS! I will be using 'Parcel Monkey' again!
04/04/13
Brilliant!!
No comment left by this customer.
04/04/13
No comment left by this customer.
04/04/13
No comment left by this customer.
04/04/13
Paid for NDD didnt come untill 4 days after! Parcel was damaged and the packaging was damaged.
04/04/13
Our Response: Your item was collected the day before Good Friday so yes it would have been delayed due to the Easter bank holidays.
Recovering good reputation after a couple of disasters. Keep up this and we will become regulars again.
04/04/13
We will always try our very best.
Always quick and simply to use!
04/04/13
Very good service especially for the price. I will forever use this method of delivery for parcels. Thank you.
04/04/13
How can I rate you highly when you have picked up the parcel and your tracking says the latest is label ready to print !! Where is it ?
04/04/13
Our Response: I suggest you refresh the tracking page as there is a clear list of information ending with "Shipment delivered on 29th March 2013 @ 10:28"
Decent service. But need to get the tracking sorted.
04/04/13
Nightfreight are working on their tracking technology and the improvements will be available during the summer.
No comment left by this customer.
04/04/13
No comment left by this customer.
03/04/13
Really fast and efficient
03/04/13
No comment left by this customer.
03/04/13
No comment left by this customer.
03/04/13
Pick-up as promised and delivery on time. Pick-up driver was very friendly. Will use again.
03/04/13
No comment left by this customer.
03/04/13
good collection good price
03/04/13
Kept being told I could not track my parcel at that time when input the tracking number
03/04/13
Our Response: If you click the green tracking globe next to the order in question you will see a full list of detailed tracking information.
reliable and friendly collection
03/04/13
I would prefer you to show prices inclusive of VAT your prices are misleading otherwise
03/04/13
The price including VAT is displayed beneath the non VAT price.
No comment left by this customer.
03/04/13
No comment left by this customer.
03/04/13
Very efficient (as usual!)
03/04/13
More character space in address and delivery note fields
03/04/13
No comment left by this customer.
03/04/13
Excellent service, quick and hassle free
03/04/13
The service description was misleading and my parcel was not delivered next day as described
03/04/13
Our Response: Thats because the next day was Good Friday which is a Bank Holiday. Next day is described as " Next working day" so therefore not a Saturday or Bank holiday.
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