We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,867 reviews.
No comment left by this customer.
01/04/13
Very happy with collection and delivery. Not being able to edit customs declaration without filling details in again, very frustrating.
01/04/13
the item has not been collected. i am still awaiting collection!
01/04/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
No comment left by this customer.
01/04/13
No problems smooth service
01/04/13
Very pleased with the service, on time, easy to organise and much cheaper than Royal Mail. Will definately use again.
01/04/13
No comment left by this customer.
01/04/13
No comment left by this customer.
01/04/13
Fast, easy to use quote process. Simple, flexible collection options. Excellent :-) Would recommend
01/04/13
No comment left by this customer.
01/04/13
The fact you don't give a time means you have to take a full day off work. Also man was very rude saying it was our fault we were not in
01/04/13
Our Response: Well if you were not in then I am sorry but it is your fault.
1st class service from booking to delivery.
01/04/13
No comment left by this customer.
01/04/13
excellent
01/04/13
No comment left by this customer.
01/04/13
Slight damage to furniture on arrival
01/04/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you start a claim.
No comment left by this customer.
01/04/13
No comment left by this customer.
01/04/13
The courier was very quick, polite and jolly nice. No need to improve, the DHL man was lovely.
01/04/13
No comment left by this customer.
01/04/13
The service was very efficient. Parcel was collected and delivered on time, despite heavy snow at destination address.
01/04/13
No comment left by this customer.
01/04/13
No comment left by this customer.
01/04/13
No comment left by this customer.
01/04/13
No comment left by this customer.
01/04/13
Parcel was collected quickly and booking is a simple process.
01/04/13
No comment left by this customer.
01/04/13
Would be better if you could estimate a better time slot of 2 hours rather from 8am to 6pm for collection
01/04/13
No comment left by this customer.
01/04/13
Faultless. Easy and as described. Would use again. Saves going to the Post Office and minimises effort.
01/04/13
Very good again- Thanks.
01/04/13
No comment left by this customer.
01/04/13
I was impressed by the speed the whole process took ! I will use it again A*****
01/04/13
No comment left by this customer.
01/04/13
very good service. No issues thanks
01/04/13
Thank you very much :-)
No comment left by this customer.
01/04/13
**** - stop sending me these requests and I'll stop giving you negative feedback. Please publish this on your website :)
01/04/13
Our Response: it's there for all to see and you don't have to respond if you don't want to ;-)
first one we booked in still not delivered week ago, second one not picked up from us so far a day late
01/04/13
Problem free. Excellent service
01/04/13
Thank you very much.
No comment left by this customer.
01/04/13
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