We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
Courier missed the pick up, and when I tried to rebook the courier I was thrown from on operator to another, when at the end I had to cancel
06/04/13
Our Response: There is no need to contact the courier directly as you are our customer and we will take care of any issues you have.
No comment left by this customer.
06/04/13
Only problem I found was tracking parcels realistically you need to log into your acc to track them otherwise good service
06/04/13
Driver didn't sign for package.
05/04/13
Our Response: I am sorry to read that as all drivers should sign the collection form if requested.
No comment left by this customer.
05/04/13
Picked up on the day it was due perfect
05/04/13
No comment left by this customer.
05/04/13
No problems again, first class experience, recommended
05/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
05/04/13
Parcel was supposed to be picked up Tues 2/4/13, contacted Courier today 5/4/13 and told it will be collected today, 6.26 pm and still here
05/04/13
well done again
05/04/13
First time customer, very pleased with service, will definetly use again
05/04/13
Thank you for making your first booking with us and please come back soon :-)
Very good and easy to use service
05/04/13
No comment left by this customer.
05/04/13
Very Quick delivery with no problems! Recommended
05/04/13
E-mailed that delivery would be Wednesday.Didn't turn up, delivered Thursday
05/04/13
Very easy pleasant transaction :) thankyou
05/04/13
Thank you very much :-)
Friendly staff who pick up always deliver on time brill :-)
05/04/13
Item I sent got broke and my customer is very unhappy
05/04/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you start a claim.
Was away in Europe at time of collection & delivery - collection from parents & delivery went smooth without need for contact
05/04/13
Fantastic news, Thank you very much.
Great value, thank you
05/04/13
No comment left by this customer.
05/04/13
No comment left by this customer.
05/04/13
A collection time slot would be great rather than having to wait in all day
05/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
05/04/13
hi my item was collected a day late and was not picked up until 6.50 pm on the day that it was collected so not very happy
05/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No hassle. Great delivery even with a fragile product!!
05/04/13
Excellent service will use every time thanks.
05/04/13
No comment left by this customer.
05/04/13
Very good service - many thanks
05/04/13
the parcel was dekivered to the wrong address and I had to spend two days trying to find where it was, Courier were no help whatsoever, it
05/04/13
Our Response: I am sorry to read that but the parcel would have gone to the address shown on the label that you printed and attached to it.
No comment left by this customer.
05/04/13
Very good service thankyou
05/04/13
Thank you very much.
The pick up has not happened to date. I am very disappointed.
05/04/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
No comment left by this customer.
05/04/13
ive just come back off holiday to find ten emails off the person I sent the parcel to.and he asnt received it yet thats 19 days and he is go
05/04/13
excellent carnt be improved!
05/04/13
Can't complain
05/04/13
Excellent, thank you
05/04/13
No comment left by this customer.
05/04/13
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