We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,867 reviews.
No comment left by this customer.
01/04/13
No comment left by this customer.
01/04/13
Very good and friendly service. Def use again
01/04/13
No comment left by this customer.
01/04/13
No comment left by this customer.
01/04/13
cant fault your service 1st class
01/04/13
No comment left by this customer.
01/04/13
No comment left by this customer.
01/04/13
Never Let Me Down I Only Use Parcel Monkey The Best Service I Ever Used Thank You Keep Up The Good Work :)
01/04/13
No complaints at all. Will use again for overseas postage.
01/04/13
no comment
01/04/13
No comment left by this customer.
01/04/13
An AM or PM indication would really improve your service as you are stuck in all day waiting collection, or text to say collection time
01/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Parcel had obviously been carelessly handled before delivery, and was chucked into my porch damaging houseplants
01/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Rest assured we will speak with them.
You did just what was asked, a very prompt service, keep it up, i will be useing your services again, thank you
01/04/13
No comment left by this customer.
01/04/13
Usual first-class collection and delivery service. Your couriers are always courteous and helpful!
01/04/13
No comment left by this customer.
01/04/13
City Link service seems to work well, just a shame you restrict the items we can ship and charge alot for insurance.
01/04/13
Very good quick pick up
01/04/13
Delivered parcel the next morning by 11am
01/04/13
Fantastic news, Thank you very much.
Excellent Service, no problems. Thanks
01/04/13
No comment left by this customer.
01/04/13
Well done
01/04/13
Box was badly damaged on arrival
01/04/13
Parcel collection stated all day and I didn't know what all day meant ie 7 am - 7 pm, 9 am - 5 pm etc. idea of collection window would help
01/04/13
Parcel wasn't collected on the day it was scheduled for
01/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
01/04/13
No comment left by this customer.
01/04/13
Collected and delivered safely and on time
01/04/13
I've yet to recieve my package
01/04/13
Our Response: Sorry to read that. Please contact our online support team via your account who will look into this with the help of the courier concerned.
No comment left by this customer.
01/04/13
brilliant - excellent service and value
01/04/13
No comment left by this customer.
01/04/13
No comment left by this customer.
01/04/13
Brilliant quick service at a reasonable price. Better if compensation for damaged ceramics was an option. Most would be willing to pay extra
01/04/13
Service would be greatly improved if ParcelForce bothered to turn up to another couriers. Waited in all day....again
01/04/13
Package was picked up by cheery chap and delivered next day as promised.No probs!!!
01/04/13
Fantastic news, Thank you very much.
I booked a few deliveries with Night freight, customers reported damaged parcels, even I packed them with extra tape.very rough handling.
01/04/13
No comment left by this customer.
01/04/13
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