We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
good service as always
16/12/13
One of the items arrived smashed despite being well packaged
16/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
100% can not fault up to now very pleased.
16/12/13
Thank you very much :-)
Good fast service
16/12/13
No comment left by this customer.
16/12/13
Great service.
16/12/13
every thing was as you said, i was pleased with the service all round, will be using parcel monkey again. thank you
16/12/13
And a big thank you back for booking with us :-)
No comment left by this customer.
16/12/13
parcel sent on the 9th, now the 16th still not arrived. very poor service
16/12/13
This order was not collected on day arranged necessitating a costly re-arrangement for the parcels. Did not realise you were a agent only
16/12/13
Good service
16/12/13
Item collected 9/12, status shows delivery failed 12/12, no updates in last four days, no idea if my item has been delivered. Poor.
16/12/13
Our Response: The receiver would have been left a card to make contact with DX and give them a date when they will be home to receive the item.
very happy with service
16/12/13
No comment left by this customer.
16/12/13
No comment left by this customer.
16/12/13
Excellent service as usual. Thanks...
16/12/13
No comment left by this customer.
16/12/13
Very easy. Just dropped the parcel off having done the paperwork at home. Reached Aus very fast! Very impressed. Thanks.
16/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
16/12/13
excellent value
16/12/13
No comment left by this customer.
16/12/13
Excellent service
16/12/13
i still havent recieved both my parcels
16/12/13
Our Response: Tracking shows 12th December 2013 @ 12:10 DX were unable to collect. Please contact us for more information. A card should have been left with a direct number to DX.
Was prompt and efficient
16/12/13
Thanks for your prompt service.
16/12/13
And a big thank you for booking with us :-)
quick and efficient service
16/12/13
tracking is awful
16/12/13
Our Response: Updates will become more regular once the item leaves the UK.
Excellent service. First time user. Leila definitely recommend.
16/12/13
Cheers Leila ;-)
Having read terrible things online after making the booking, I was bowled over with the excellent service. Website is very poor though.
16/12/13
Excellent as always if only others could do the same :)
16/12/13
I found this to be an excellent service. No hassle, parcel arrived safely. Will use this service again, and recommend it well done
16/12/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
16/12/13
A1 service.
16/12/13
as all ways,,,,AAAAAAAAAAA++++++++++++++++++++++thank you,,,
16/12/13
Very good service
16/12/13
Easy to register & pay for and much cheaper than other couriers. Collected and delivered as advised. Great service
16/12/13
no issues
16/12/13
No comment left by this customer.
16/12/13
No comment left by this customer.
16/12/13
good job happy send parcels in parcel monkey
16/12/13
