We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,795 reviews.
You do exactly as promised.
11/12/13
No comment left by this customer.
11/12/13
No comment left by this customer.
11/12/13
very poor item was broken when got there and have heard nothing back from emails
11/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Service was excellent - collected on correct day and delivered within 3 days to UAE! Will definitely use again
11/12/13
It's great to see you are so pleased with our own International service :-)
Very easy and effective service
11/12/13
I would have preferred to know the day before about delivery times rather than the delivery day itself
11/12/13
Awesome, fast, quick and efficent!
11/12/13
Efficient booking system but courier didn't turn up. Re-scheduled, then courier came twice! OK in the end!
11/12/13
No comment left by this customer.
11/12/13
Probably one of the most efficient services I have used, will definitely use again and recommend to others
11/12/13
A rough guide on collection time would be good 8-6 isn't really a modern day service
11/12/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Always good. Easy to book, quick to collect and always delivered safely on time.
11/12/13
Fantastic news, Thank you very much :-)
My first experience using the Parcel Monkey service and it has been "excellent" .. Easy website to navigate and use, and best prices. Thanks
11/12/13
Thank you for making your first booking with us and please come back soon :-)
parcel arrived on time thanks.
11/12/13
No acknowledgement screen on placement of order. Very disorientating for new customers
11/12/13
Easy to book. Collection was as planned and parcel arrived at destination in oz 5 days later simples!
11/12/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
11/12/13
No comment left by this customer.
11/12/13
Another collection and delivery executed perfectly - thanks
11/12/13
Great Value, prompt, efficient service
11/12/13
No comment left by this customer.
11/12/13
Very easy to do and parcel sent quickly to Australia.
11/12/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
11/12/13
NO COLLECTION WAS MADE!!
11/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Brilliant service, parcel arrived safely to Italy with all my Christmas presents and cost a fraction of what Royal mail would charge. Thanks
11/12/13
Fantastic news, Thank you very much :-)
Excellent quick easy servce and extremely good value, will definately use again!!! A+++++
11/12/13
very smooth, very quick deliver, would recommend :)
11/12/13
Thank you and it's great to see you will be recommending us.
keep doing what your doing as it works.
11/12/13
Uplifted on time; provided your own label; delivered on the stated day; and all at a good price. What more could I want? Excellent.
11/12/13
Yous still havent collected it i have now lost £60 plus your postage, i want this sorted
11/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
all V good, although information on how to label up parcel would have been helpful - had to look on another deliverers site
11/12/13
Good service, Parcel Force delivery to Miami excellent.
11/12/13
Godd value experience
11/12/13
Easy to use web page i was amazed at your parcel rates compared to rivals , i will pass your company onto friends and family .
11/12/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
No comment left by this customer.
11/12/13
I was afraid that City Link was going to miss the collection as it happened several times but this time they did it in time!
11/12/13
no comment
11/12/13
Great service will definitely recommend and use again thanks
10/12/13
Thank you and it's great to see you will be recommending us.
A more specific collection time, please
10/12/13
