We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
no comment
12/12/13
A*
12/12/13
Ok but abit confusing esp as printing isnt clear.
12/12/13
after spending £60 for same day delivering i could not confirm delivery for 4 days thus losing the benefit. should have posted 1st class
12/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Great thanks!
12/12/13
And a big thank you to you too ;-)
great service, easy to deal with, and lovely staff at the depot. will use you again. x
12/12/13
Fantastic news xx
Service excellent thank you
12/12/13
No comment left by this customer.
12/12/13
hey i didnt recieve a phone call and was in both days. Pretty rubbish to be honest. Please can you refund me the 20+ pounds you owe me
12/12/13
Our Response: Tracking shows the parcel was refused handover when the driver called to collect.
No comment left by this customer.
12/12/13
Very good service at the right price
12/12/13
Thank you very much :-)
Would be good to have automatic feedback that my parcel had been delivered. I had to using the tracking service.
12/12/13
Which is exactly what it's there for.
no problems I'm aware of although recipient hasn't confirmed arrival as yet
12/12/13
Tracking, which you can check, shows Signed for by 'MAX' at 15:28 on Wednesday 4th December.
total lack of cumuation and unacepital length of time on hold ,a rubbisch service
12/12/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
Did not collect parcel
12/12/13
Our Response: Tracking shows not only did they collect but the item was signed for by 'GODLEY' at 10:00 on Monday 9th December.
No comment left by this customer.
12/12/13
very pleased with service
12/12/13
Great service first time we have used them, will use them again. Thank you for great service keep up the good work
12/12/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
12/12/13
no complaints, picked up as agreed, delivered on time, thank you very much, will use you again soon.
12/12/13
You said 2 to 7 days. It arrived safely in 5. I'm happy.
12/12/13
Fantastic news, Thank you very much :-)
Maybe an email or phone call 1 hour prior to pick up, other than that everything went really well !! Very happy with service !!
12/12/13
No comment left by this customer.
12/12/13
Very Please with your service. Excellent
12/12/13
The service was first rate
12/12/13
Brilliant news!!
A week later and my parcel has not been delivered, and it's whereabouts unknown. The tracking data is not complete either.
12/12/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
My order hasn't been delivered. the tracking says it was delivered, but this is not true. I sent several emails and I raven't answers.
12/12/13
Our Response: Our dedicated support team will need to investigate your claim with the courier concerned and will be in touch shortly.
everything went on time and as l was informed. An easy to use website that even l managed.
12/12/13
Brilliant news!!
Excellent service, price competitive and speedy delivery - thank you!
12/12/13
No comment left by this customer.
12/12/13
10/10
12/12/13
Good reliable and convenient service. Good value too.
12/12/13
a more realistic collection time
12/12/13
