We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,467 reviews.
Very Please with your service. Excellent
12/12/13
The service was first rate
12/12/13
Brilliant news!!
A week later and my parcel has not been delivered, and it's whereabouts unknown. The tracking data is not complete either.
12/12/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
My order hasn't been delivered. the tracking says it was delivered, but this is not true. I sent several emails and I raven't answers.
12/12/13
Our Response: Our dedicated support team will need to investigate your claim with the courier concerned and will be in touch shortly.
everything went on time and as l was informed. An easy to use website that even l managed.
12/12/13
Brilliant news!!
Excellent service, price competitive and speedy delivery - thank you!
12/12/13
No comment left by this customer.
12/12/13
10/10
12/12/13
Good reliable and convenient service. Good value too.
12/12/13
a more realistic collection time
12/12/13
No comment left by this customer.
12/12/13
my parcel has not been delivered yet!!! Almost a month now. It is up to ME to sort it out! Will not use you again!
12/12/13
Our Response: Your item is held in customs which as you can understand we have no control over. However we will and are trying to help get this resolved.
good prices, promp pickup and delivered on time.will use again/Thanx
12/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
12/12/13
Excellent next day delivery
12/12/13
No comment left by this customer.
12/12/13
you should allow customers to book your service when we are abroad as we are automatically locked out and you lose the business
12/12/13
But we also lose our exposure to International fraud which was seriously damaging to us before we operated in this way.
No comment left by this customer.
12/12/13
Great service, many thanks and I will continue to use your services.
12/12/13
Fantastic news, Thank you very much :-)
The service was fast, efficient, simple and very good value for money!
12/12/13
First time user of website - took 3 goes to get details input & then lost page as I had to register. Be better to register first
12/12/13
Our Response: Thank you for making your first booking with us and please come back soon :-)
I was able to track my order and work out when it would get here, also very reasonably priced
12/12/13
The parcel was not collected on the day you said it would be (Friday 6th) . I waited in all day. It didn't get collected until Mon 10th.
12/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
12/12/13
Efficient service at a gréât price
12/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
12/12/13
not kept up to date at all with missing info and follow up requests, i found out more in 5 mins than your CS knew or would attempt.
12/12/13
Our Response: I am sorry to read that.
No comment left by this customer.
12/12/13
good service
12/12/13
Fast. quick and efficient service. Will use Parcelforce rather than City Link in the future
12/12/13
No comment left by this customer.
12/12/13
It did what it said on the tin.
12/12/13
No comment left by this customer.
12/12/13
I'm disappointed as when the parcel leaves the uk you cannot track your item ??? It states that you can track the item , which u cannot ??
12/12/13
Our Response: If you click on the green tracking globe next to the order details in your account then you can see all the tracking information.
Pick-up ontime delivery ontime. Admin easy and parcel was delivered in mint condition. VG service
12/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
My only compliant is I did not receive any confermation of the parcel having been delivered and as I was unable to trace it I am still unsur
12/12/13
If you click on the green tracking globe next to the order and then click on "view POD" you will see all the information you need.
very good service
12/12/13
i was out of town and was sent email saying i had missed collection. spent ages chasing to find it had already been delivered
12/12/13
