We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,974 reviews.
Awesome! All parcels picked up and delivered on time. Use the Monkey.
02/12/13
Very happy with service!:] picked up next day and delivered next day - HIGHLY RECOMMENDED, pleasure doing business with!
02/12/13
Thank you and it's great to see you will be recommending us.
Great service a few clicks of the button and got my quotes. It was hassle free and efficient will use definitely use again
01/12/13
no comment
01/12/13
no comment
01/12/13
As always if you could reduce price slightly to match myhermes this would be excellent
01/12/13
no comment
01/12/13
easy to use and good value but unrealiable pick up service and delivery took 4 days all together instead of next day.
01/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
no comment
01/12/13
First courier didn't follow instructions, spoke to rude customer service advisor then courier needed rebooking twice.
01/12/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
Fabulous will use you guys again and again and again!
01/12/13
Fantastic news, Thank you very much :-)
great service, no problems, highly recommended ....
01/12/13
Thank you and it's great to see you will be recommending us.
Excellent service.
01/12/13
no comment
01/12/13
as allways great service and price
01/12/13
no comment
01/12/13
Always very efficient, now & then driven away leaving a card, before i`ve managed to run downstairs though.
01/12/13
Great service. Arrived in Australia in about 4 days. Very impressed.
01/12/13
It's great to see you are so pleased with our own International service :-)
Excellent as always
01/12/13
Giving a time window for collecting the parcel would be greatly appreciated!
01/12/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
01/12/13
no comment
01/12/13
A VERY GOOD SERVICE,JASON KELLY, N,PTON
01/12/13
Cheers J :-)
no comment
01/12/13
On this very competitive market,you are still very expensive ! Pennies are making pounds,think of that,stop this unnecessary greediness !
01/12/13
Our Response: You think we are very expensive but yet you still booked with us!!
your service is excellent. thank you. xx
01/12/13
And a big thank you to you too ;-) X
No comment left by this customer.
01/12/13
Once again....a perfect service.
01/12/13
fast efficient on time service
01/12/13
No comment left by this customer.
01/12/13
No comment left by this customer.
01/12/13
Very impressed with the service
01/12/13
Great service but on both occasions using it I struggled with the website and found myself having to fill the forms in over and over.
01/12/13
No comment left by this customer.
01/12/13
No comment left by this customer.
01/12/13
No comment left by this customer.
01/12/13
A star service.
01/12/13
Excellent service fantastic communication would recommend massively over parcels direct who were completely rubbish in comparison
01/12/13
Fantastic news, Thank you very much :-)
At first we tried another well known company which let us down on three occasions, Parcel monkey were very professional and would recommend.
01/12/13
Thank you and it's great to see you will be recommending us.
easy to arrange,straight forward operation, delivered promptly. thank you
01/12/13
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