We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
Very good service BUT insurance levels need to be higher (FedEx will insure for far more than you allow)
18/12/13
Website can be slow to produce the shipping label.
18/12/13
I waited in all day for the collection, but nobody turned up until the following day. Driver said that he had no collections the day before.
18/12/13
No comment left by this customer.
18/12/13
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18/12/13
No comment left by this customer.
18/12/13
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18/12/13
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18/12/13
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18/12/13
No comment left by this customer.
18/12/13
Paid for trackable delivery but was not tracked to delivery only to point of entry to USA, That's no good to me.
18/12/13
Service was good, delivery was on time excellent will use again
18/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
18/12/13
I am so glad to have found you so much more helpful than anywhere else! I am new to this I do hope you collect the same day too! Sera
18/12/13
Excellent reliable service
18/12/13
Easy to use instructions, parcel picked up when said and delivered next day, can't ask for more than that especially at this time of year!
18/12/13
It would have been nice to be able to know a more detailed collection time.
18/12/13
you didn't even reply. 0 / 10. aka "****", aka "won't be using you again"
18/12/13
Parcels still have not been collected
18/12/13
No comment left by this customer.
18/12/13
Alwqays good value and a good service - thank you.
18/12/13
Fantastic service...again :) always a pleasure to deal with these monkeys!
18/12/13
No comment left by this customer.
18/12/13
very good thanks easy website and good communication all makes for stress free business
18/12/13
Parcel was refused delivery and then couldn't be found. Tracking number was obsolete took2 hours of calls to find it
18/12/13
No comment left by this customer.
18/12/13
Good rapport quickly delivered:!!
18/12/13
No comment left by this customer.
18/12/13
Item not delivered on amended delivery date.
18/12/13
easy booking, loads of choice and delivered when expected. Reliable cheap and easy. Many thanks
18/12/13
Parcel was not collected on the appointed day and therefore arrived late
18/12/13
no comment
18/12/13
no comment
18/12/13
great, pleased with price, got a bit confused about customs labels
18/12/13
We have not had any issues and are very pleased with the service so far - Thank you
18/12/13
no comment
18/12/13
no comment
18/12/13
no comment
18/12/13
Thank you Parcel Monkey - UK to USA in a flash
18/12/13
Driver collecting the parcel could not give us proper receipt nor could he scan the parcel in. So as first time User unsure where to track
18/12/13
