We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,974 reviews.
Last item posted by DX arrived damaged,had to refund buyer.
27/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
very efficient
27/11/13
The quotation process was straightforward. The whole process was handled efficiently. I would definitely use Parcel Monkey again.
27/11/13
Fantastic news, Thank you very much :-)
very quick collection-delivery on time.
27/11/13
no comment
27/11/13
no comment
27/11/13
good but a lengthy process and website not always intuitive
27/11/13
Easy transaction - no hassle - all as promised.
27/11/13
no comment
27/11/13
Service was good , however I felt it was too expensive -for the size, weight etc
27/11/13
Our Response: When compared to who?
We waited in for three days,for parcelforce to pick up.Please try and pickup on the day because there has to be someone in .
27/11/13
Our Response: Tracking shows they tried on November 21st but no one was home.
Easy to use website that's what matters. The rest is just your job
27/11/13
can't fault the service for the price, but....... would be nice if you could get a 2 or 3 hour collection slot allocated
27/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Driver was very friendly. Keep up the good work.
27/11/13
no comment
27/11/13
Excellent service. Very fast delivery to USA. Would have been nice to have am or pm pick up time.
27/11/13
No comment left by this customer.
27/11/13
superb service & door to dorr. Thank you
27/11/13
Both I and recipient very pleased. Thank you for your service
27/11/13
And a big thank you for booking with us :-)
Collection was on time and was a swift delivery to France without any issues.
27/11/13
I will use your service again. Telling my friends and family about you. As it says on the tin......
27/11/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
27/11/13
City link is the only courier that work ok
27/11/13
No comment left by this customer.
27/11/13
very good service
27/11/13
Fast and efficient service, highly recommended. Everything went smoothly as it should. Makes some competitors look really stupid and unforgi
27/11/13
We couldn't agree with you more.....lol ;-)
No comment left by this customer.
27/11/13
No comment left by this customer.
27/11/13
Great service, all went to plan, Thanks
27/11/13
once again a most efficient and excellent service
27/11/13
Item collected and delivered promptly. Happy to do business again.
27/11/13
Fast and reliable our parcel made it to the USA in one piece.
27/11/13
Fantastic news, Thank you very much :-)
no hasstle, picked up at my door and delivered safely next day, great service
27/11/13
No comment left by this customer.
27/11/13
Excellent service.
27/11/13
No comment left by this customer.
27/11/13
Work towards collection on same day as order placed
27/11/13
This is something the carriers find very difficult to do due to network capacity in most areas. If they can manage it in the future though then we will bring it to you.
We waited 3 days for collection the shipment
27/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
It is my first experience using parcelmonkey.com, I have encountered 2 problems, password not recognized and no tracking-possibility. Thank
27/11/13
Your password is fine and there is also full tracking of your shipment available to view via your account.
No comment left by this customer.
27/11/13
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