We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,978 reviews.
one out of three parcels is still not collected with no explanation
25/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Give an am or pm delivery/collection window at no extra charge,
25/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
25/11/13
Excellent service
25/11/13
Thank you very much :-)
No comment left by this customer.
25/11/13
Excellent service, fast, cheap delivery guy really friendly. Thanks parcel monkey will definitely use you guys again.
25/11/13
Very good, honest service with a smile, without fault and all at a very good price, would recommend highly.
25/11/13
Thank you and it's great to see you will be recommending us.
My parcel was due for collection on Tuesday 19th November...it is now 25th November and i am still waiting for you to collect it!
25/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Collected on time and delivered on time. Excellent thanks!
25/11/13
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
Very good service. Maybe drop paypal surcharge.
25/11/13
Third time of using Parcel Monkey. No problems at all, always been a good service
25/11/13
Fantastic news, Thank you very much :-)
Very good
25/11/13
Parcel collected, as agreed, by a polite man. Delivered to Australia on the 5th working day. Exceptionally pleased with the service.
25/11/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
I specifically wanted a next day delivery which wasn't observed.Fri collect Sat delivered.It was still in depot Sat to be delivered Monday
25/11/13
Our Response: If you wanted a Saturday delivery then you should have booked the Saturday delivery service we offer and not the next working day service that you selected.
As good as always Julie
25/11/13
Cheers Julie ;-)
No problems at all. Well done!
25/11/13
well done again
25/11/13
No comment left by this customer.
25/11/13
fantastic as always
25/11/13
The pacel hasn't been delivered on time as suggested (2-3 days) and the box has been torn and damaged upon delivery. Not happy with service.
25/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Easy to use website. Label bag pre printed and delivere by driver on collection. Fast service reasonable price
25/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
very good service, no fuss and excellent communication.
25/11/13
Excellent, cheap and efficient service. Thats why I always use parcel monkey. Keep up the good work
25/11/13
We will always try our very best.
No comment left by this customer.
25/11/13
Swift service, pleasant driver and very reasonable price.
25/11/13
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
Collection arranged for Monday, driver arrived, wrong equipment, agreed to return following day & didn't. Had to chase for wed collection
25/11/13
clear instructions and simple tracking. thanks.
25/11/13
And a big thank you back for booking with us :-)
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
Items arrived broken & we have never had this problem in the past
25/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
First Class service again!
25/11/13
Fantastic news, Thank you very much :-)
Great service as always!
25/11/13
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