We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,644 reviews.
This is the 2nd parcel I have sent through yourselves, no problem witht he first one so here's hoping this latest one goes just as smoothly.
02/12/13
Very efficient service, as usual - thank you!
02/12/13
And a big thank you back for booking with us :-)
No comment left by this customer.
02/12/13
Communication was very good via email and collection and delivery were excellent. Price was extremely competitive. Overall very good service
02/12/13
No comment left by this customer.
02/12/13
As always spot on
02/12/13
Fantastic news!!
No comment left by this customer.
02/12/13
By 5pm called DX to find out when parcel would arrive and was told driver out of hours, delivered tomorrow. Delivered 6.30 by relief driver
02/12/13
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
failed collection 1st day.
02/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
I am extremely pleased I discovered your site (Money Saving expert). Easy ordering, great price, next day pick up and 6 day delivery to Aus!
02/12/13
Fantastic news, Thank you very much :-)
Great links to different courier companies. would have preferred a timed collection
02/12/13
You failed to pick up the packages at the correct time therefore they are still at my house
02/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
02/12/13
easy and quick
02/12/13
No comment left by this customer.
02/12/13
Great value. Great service. Thank you
02/12/13
No comment left by this customer.
02/12/13
excellent service, will definitely use again
02/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
02/12/13
Very good. Only improved by knowing time driver was coming to pick up parcel.
02/12/13
it was a very good service and I will use u again in the future
02/12/13
No comment left by this customer.
02/12/13
Excellent service
02/12/13
Thank you very much :-)
Parcel not picked up on right day, then lost by Courier but have parcel now. not really fault of yours but Courier
02/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
reliable, secure, effective and efficient a sever parcel monkey - great service for great tprices too
02/12/13
Fantastic news, Thank you very much :-)
Another reliable transaction
02/12/13
Awesome! All parcels picked up and delivered on time. Use the Monkey.
02/12/13
Very happy with service!:] picked up next day and delivered next day - HIGHLY RECOMMENDED, pleasure doing business with!
02/12/13
Thank you and it's great to see you will be recommending us.
Great service a few clicks of the button and got my quotes. It was hassle free and efficient will use definitely use again
01/12/13
no comment
01/12/13
no comment
01/12/13
As always if you could reduce price slightly to match myhermes this would be excellent
01/12/13
no comment
01/12/13
easy to use and good value but unrealiable pick up service and delivery took 4 days all together instead of next day.
01/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
no comment
01/12/13
First courier didn't follow instructions, spoke to rude customer service advisor then courier needed rebooking twice.
01/12/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
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