We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,795 reviews.
Good thankyou
11/12/13
The parcel was not collected and I have been unable to find a phone number to speak to someone! I require a full refund!
11/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will look into this further for you.
good service will use again
11/12/13
No comment left by this customer.
11/12/13
This time very quick delivery.100% satisfied.Thanks
11/12/13
And a big thank you back for booking with us :-)
quick as forecast and very good rates
11/12/13
No comment left by this customer.
11/12/13
no problems
11/12/13
No problems, great communication, easy transaction.
11/12/13
Could do with knowing if you are picking up am/pm but otherwise excellent thanks
11/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Read the comments I sent you earlier this week !! You were horrendous
11/12/13
helpfull drive collected on time
11/12/13
Fantastic service and would thoroughly recommend using the service.
11/12/13
Thank you and it's great to see you will be recommending us.
It would have been nice to be able to get an estimated pick-up time i.e morning, afternoon etc. Having wait all day was a pain.
11/12/13
Very accurate to your description
11/12/13
I am not satisfied as Parcel force have lost my parcel. I needed it to be there in 2 days, it is now 4 days and it has missed its connection
11/12/13
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
Some website design issues about Y/N printed label required and collection date on 2 different days advised sometimes.
11/12/13
Excellent will use again soon
11/12/13
No comment left by this customer.
11/12/13
parcel left thurs am didn"t get to destination until mon am thought i had paid for next day delivery
11/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. The whole courier industry is now operating at peak so small delays are inevitable for some customers at times.
Deletes honest opinions.
11/12/13
no ways, you guys are mint
11/12/13
No comment left by this customer.
11/12/13
Parcel Monkey is one of the few services I have used recently for which I cannot think of any improvements. Keep it up, outstanding.
11/12/13
We will always try our very best and thank you very much.
No comment left by this customer.
11/12/13
Great company, speedy delivery, happy customer :-)
11/12/13
No comment left by this customer.
11/12/13
I always use parcel monkey for international shipping and it has been very reasonably priced and mostly trouble free
11/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
11/12/13
No comment left by this customer.
11/12/13
Next day service did exactly what it said on the tin. I really valued the indicative delivery slot you provided on the web too! Thanks.
11/12/13
No comment left by this customer.
11/12/13
item arrived okay
11/12/13
Satisfactory. Very good
11/12/13
No comment left by this customer.
11/12/13
This was the first time I had used your service. It took me a while to work through the site and sign up. I saved money with Parcel Monkey.
11/12/13
Thank you for making your first booking with us and please come back soon :-)
Excellent service - will be using again.
11/12/13
No comment left by this customer.
11/12/13
Used a few times now = great service would recommend & use again
11/12/13
Thank you and it's great to see you will be recommending us.
It was an excellent service as usual, I recommend it to all my friends
11/12/13
