We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,978 reviews.
I was told by Parcel Monkey the parcel will be at my destenasion within 5 working days. It was birthday present and it has not arrived yet!
26/11/13
Our Response: The transit times provided are guidelines provided by the courier concerned as explained when booking.
No comment left by this customer.
26/11/13
No comment left by this customer.
26/11/13
first time I have used .but will definetly be using again and recommending friends .
26/11/13
Thank you for making your first booking with us and please come back soon :-)
Excellent service - will use you again!
26/11/13
Speedy pick up and delivery. Package delivered safely and with no damage.
26/11/13
Quick and simple
26/11/13
Please provide details of when parcel will arrive
26/11/13
Great stuff, thanks
26/11/13
I think the prices on the website should be displayed including VAT.
26/11/13
The price including VAT is displayed beneath the non VAT price.
No comment left by this customer.
26/11/13
No comment left by this customer.
26/11/13
Valued service that isn't widely available so it's nice to know the prices are very reasonable.
26/11/13
No comment left by this customer.
26/11/13
very pleased, although same day pickup options would be great.
26/11/13
Excellent as usual
26/11/13
my package sceduled for collect 20th NOV not collected till 21st, not notifyed. I had to ring cognsignee, driver good man.
26/11/13
No comment left by this customer.
26/11/13
Fast delivery. Good communication. Shame you don't insure liquids!
26/11/13
very efficient and was very impressed with the service
26/11/13
Item arrived damaged
26/11/13
No comment left by this customer.
26/11/13
No comment left by this customer.
26/11/13
Collected and delivered as agreed. Cant ask more
26/11/13
No comment left by this customer.
26/11/13
broke the contents
26/11/13
no problems on this occasion
26/11/13
answer my complaints when it does not go well
26/11/13
Apart from the van being unwritten and the driver being a relief driver with nothing to show who he was or worked for. Brilliant......
26/11/13
NOT COLLECTED ON THE DAY ARRANGED. LABEL NOT AVAILABLE TO PRINT UNTIL DAY OF COLLECTION. BOTH ISSUES CAUSED UNNECESSARY ANGST NOT HAPPY/
26/11/13
Excellent service, no complaints. Only thing i would have liked would have been a collection time eg between 1 and 3
26/11/13
Acctually come
26/11/13
Very good service :)
26/11/13
excellent service all round - cannot fault - communication, collection - 5-stars
26/11/13
Excellent service again, many thanks.
26/11/13
Improve the website for customers you should be able to print invoices from orders with every other carrier you can do this
26/11/13
was booked in for next day delivery. took 2 days to be delivered. no attempted delivery before second day.
26/11/13
Thank you we will use you again
26/11/13
I am yet to receive the full consignment, have contacted Courier 3 times but no resolution. Rude driver in unmarked van. Very unhappy.
26/11/13
No comment left by this customer.
26/11/13
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