We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,978 reviews.
Courier did not arrive to collect on arranged day, waited another day, delivery delayed, customer not happy.
24/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
the service was very good ,, but a time slot for the pick up would be better .
24/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
yet another hassle free shipment. collected on time and delivered on time.
24/11/13
The only added value would be knowing in more detail when the parcel would be picked up.
24/11/13
very good fantastic easy to use and very very pleased
24/11/13
The parcel was delivered far quicker than I expected. There are no obvious improvements I could suggest to an already excellent service.
24/11/13
The service was very good and so much cheaper than Post age would have been
24/11/13
efficient service
24/11/13
no comment
24/11/13
Collection scheduled for 12th Nov.
24/11/13
no comment
24/11/13
no comment
24/11/13
no comment
24/11/13
courier did not knock loud enough. just asumed as tv was off nobody was home and just posted card through door. then was unable to rebook fo
24/11/13
no comment
24/11/13
no comment
24/11/13
A more specific collection time from the courier would be very helpfu.
24/11/13
Sent a fragile parcel, picked up promptly, arrived safely and speedily many thanks
24/11/13
no comment
24/11/13
no comment
24/11/13
Nobody turned up to another courier
24/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
No comment left by this customer.
24/11/13
absolutely brilliant that's all I need to say!
24/11/13
No comment left by this customer.
24/11/13
Excellent service. Only improvement would be if you give am or pm time
24/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
All went smoothly
24/11/13
No comment left by this customer.
24/11/13
No comment left by this customer.
24/11/13
Took 3 days for parcel to be picked up by Courier and we had to make lots of phone calls to get it sorted.
24/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
24/11/13
The name "parcelmonkey" is just daft. A bit like clutching at Domain-name straws. Like Moonpig or Zavvi or Morethan or Egg or Amazon(!)
24/11/13
But you remember them don't you ;-)
no comment
24/11/13
none. thank you
24/11/13
no comment
24/11/13
very good service
24/11/13
No improvements necessary
24/11/13
ur system is great however parcelfroce managed to break the items I was shipping so have sent off my claim form.
24/11/13
no more need be said, i went for the cheapest hoping you would deliver safely, and you did, so spot on,..thanks
24/11/13
Fantastic news, Thank you very much :-)
Easy to set up. Could do with link to postage lables on last page of paperwork instead of or as well as email, or did i miss them?
24/11/13
Super service! On time collection and prompt next day delivery...excellent!
24/11/13
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