We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,467 reviews.
We were very pleased with all aspects of the service you provided
14/12/13
Fantastic news, Thank you very much :-)
delivered on time and card left as no one available to take delivery
14/12/13
Very impressed with the speed of delivery. Comforting to know that your package is insured.
14/12/13
Keep the god work
14/12/13
We will always try our very best.
Service is very good anyway.
14/12/13
no comment
14/12/13
Next day delivery turned out to be 3 working days. Box damaged on arrival, wrapping on all presents inside torn and 1 item broken
14/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
no comment
14/12/13
no comment
14/12/13
Easy to use and cheaper than the others. Parcel arrived really quick too, brilliant :)
14/12/13
Fantastic news, Thank you very much :-)
Always an excellent service and very competitively priced. Keep up the good work & Merry Christmas.
14/12/13
We will always try our very best and a Merry Christmas to you too :-)
Half the price of RM and delivered in 2 days instead of 2 weeks. We will use parceldonkey again.
14/12/13
The service was easy to use, but my second batch of parcels through Citylink arrived burst open as if someone had looked inside
14/12/13
fast delivery - same as always! :-)
14/12/13
no problems with both deliveries
14/12/13
Can't think of anything, great service
14/12/13
Brilliant news!!
no comment
14/12/13
Maybe if you were able to provide the service your customers pay for, that would be a start, and how about telling the truth instead of lies
14/12/13
Our Response: We don't lie to our customers as we have no reason to. If things go wrong we will try and help as many of the reviews here show.
A+++++++++++++++++++++
14/12/13
Thank you very much :-)
City link could do with narrowing collection window.
14/12/13
We agree with you on that one.
did what you said - perfect
14/12/13
no comment
14/12/13
Parcel went to East Sussex Monday my daughter phoned to say parcel had been received next day Congrats will always use you .
14/12/13
Brilliant news and thank you very much :-)
Very good
14/12/13
very poor service. the parcel was delivered with 1 day delay and delivered to neighbors without even ring on the door bell.
14/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery.
easy to use, will come back again
14/12/13
Brilliant news and thank you very much :-)
good, cheap service
14/12/13
Great service
14/12/13
no comment
14/12/13
Fantastic service, prompt collection and very professional staff
14/12/13
Fantastic news, Thank you very much :-)
prompt collection. will use again.
14/12/13
I paid for two parcels, but only got 1 shipping label .pdf; Parcelforce kindly taped the two parcels together to make one giant parcel
14/12/13
Our Response: I am sorry about that as we have had some issues with International depot drop off labels recently. This is now fixed but once again sorry.
no comment
14/12/13
perfect service
14/12/13
Extremely reliable and very cost effective
14/12/13
PERFECT
14/12/13
The collection did noy happen on the day scheduled! I asked for compensation but was declined. Not impressed, i will tell others to avoid!
14/12/13
no comment
14/12/13
no comment
14/12/13
no comment
14/12/13
