We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,795 reviews.
All went well on the day of pick up and the parcel was dropped off on time
12/12/13
You are much cheaper than other companies and I got the same service, picked up when asked and delivered within a week Great thank you.
12/12/13
Fantastic news, Thank you very much :-)
Absolutely awful! We paid for your service and no one showed! I would like a refund
12/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Great Service, at a great price :-)
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
web site and everything from parcel monkey side was fine but Courier did not pick up on the correct day.
12/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
12/12/13
I would prefer headline prices to be inclusive of Vat.
12/12/13
The price including VAT is displayed beneath the non VAT price.
ITS IMPOSSIBLE TO FIND OUT WHAT HAS HAPPENED TO OUR PARCEL
12/12/13
Our Response: Please contact our dedicated online support team via the "support" section of your account who will gladly look into this for you.
cheapest of bunch no added charges delivered on time - good service
12/12/13
Thank you very much :-)
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
excellent service
12/12/13
helpful if, for a collection, we at least knew whether it would be am or pm, to save having to wait in all day in case...
12/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
12/12/13
It would be nice if u phoned to say when ur parcel is getting delivered
12/12/13
So easy to arrange. Excellent turnaround. Definitely will use again
12/12/13
parcel arrived damaged and customer wouldn't accept delivery hence parcel is being returned to us damaged despite being wrapped and packaged
12/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
The driver who picked up the parcel was really friendly and helpful. An idea of collection time would be good to know though
12/12/13
great service.. will recommend
12/12/13
Thank you and it's great to see you will be recommending us.
Uplift asked for Fri 6th Dec and delivery specified for Mon 9th PM but was delivered on Sun 8th and surprise was spoiled!
12/12/13
At this time of year the couriers do work extended hours to clear the huge amount of orders. Sorry if an early delivery caused a problem for you.
So impreessd great service
12/12/13
No comment left by this customer.
12/12/13
Easy to use website. Just over half the price of Royal Mail. Quick delivery with tracking. Excellent, will use again
12/12/13
Fantastic news, Thank you very much :-)
amazing value
12/12/13
collected on the day they said very efficient
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
Easy collection and delivery when stated
12/12/13
No comment left by this customer.
12/12/13
Collection was fine but I was unable to track delivery online. Had to ring Call Centre to confirm delivery.
12/12/13
Collected and delivered within the time slot needed
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
v good
12/12/13
Item still not picked up. Pushed around different phone numbers & rearraged but still nothing!
12/12/13
Thank you for the transfer of my staff. everything was on time.
12/12/13
Good Service Thanks
12/12/13
no comment
12/12/13
