We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
very good service and at a good price
15/12/13
Can't fault anything great service 10/10
15/12/13
So it should have been 5 stars then!! ;-)
No comment left by this customer.
15/12/13
this order arrived on the fifth day, unlike the last order,which took much longer, very satisfied,
15/12/13
Rubbish
15/12/13
Our Response: Why do you say that?
Got there in the end, took two extra days for the pickup from Royal Mail, but still good service
15/12/13
No comment left by this customer.
15/12/13
Great service very satisfied! !
15/12/13
Fantastic news, Thank you very much :-)
the Tracking could b improved a bit. still says tracking status unknown when it display my order details when first logging in
15/12/13
Check again when you can as that's not the case currently.
Excellent service, 1st class, thanks very much
15/12/13
And a big thank you back for booking with us :-)
Excellent, pleasure to deal with - would use again!
15/12/13
your service is good maybe it would be nice if the delivery drivers could call to confirm a approx time that they will b there at
14/12/13
Best value, easiest website and ever reliable - delighted
14/12/13
If you are delighted then we are delighted too :-)
As always, your service is quick, easy to understand and very efficient in practice. Excellent value for money.
14/12/13
Fantastic news, Thank you very much :-)
excellent service quick to pick up and deliver will definitely be using again
14/12/13
no comment
14/12/13
The man picking it up was helpful and pleasant.
14/12/13
Our Response: So why just 3 stars?
Well Done again !!!
14/12/13
I was impressed by the service and would definitely use again without hesitation.
14/12/13
Brilliant news!!
collected on time, delivered within 3 days, good value service!
14/12/13
Fast next day delivery at the best price, perfect.
14/12/13
I apparently needed paperwork for receipt of my parcel to be registered.This was not obvious from pages I read on your website
14/12/13
You do what it says on the tin.... Perfect thanks
14/12/13
The parcel worth acoue of hundred pounds was lost and we couldn't get hd of anyone to chase it!! We will never use this service again.
14/12/13
Our Response: I am sorry to read that your item has gone missing in transit. You have just contacted our dedicated online support team who will look into this further for you.
Not good. 24 hour parcel collection arranged for 5-12-13 by Courier. Still not been collected yet after 9 days???
14/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
no comment
14/12/13
no comment
14/12/13
no comment
14/12/13
no comment
14/12/13
no comment
14/12/13
We were very pleased with all aspects of the service you provided
14/12/13
Fantastic news, Thank you very much :-)
delivered on time and card left as no one available to take delivery
14/12/13
Very impressed with the speed of delivery. Comforting to know that your package is insured.
14/12/13
Keep the god work
14/12/13
We will always try our very best.
Service is very good anyway.
14/12/13
no comment
14/12/13
Next day delivery turned out to be 3 working days. Box damaged on arrival, wrapping on all presents inside torn and 1 item broken
14/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
no comment
14/12/13
no comment
14/12/13
Easy to use and cheaper than the others. Parcel arrived really quick too, brilliant :)
14/12/13
Fantastic news, Thank you very much :-)
