We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
Collection van did not arrive until 3pm (Friday) so most of day waiting around. However, delivery Saturday lunchtime was very quick!
12/12/13
good communication non probs thanks.will use again.
12/12/13
Fantastic news, Thank you very much :-)
The package arrived damaged. I've had to refund the customer
12/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
12/12/13
Very good, Thank you.
12/12/13
You should have a point of contact at least. The parcel was picked up on Thursday but was delivered on Monday I was expecting a next day del
12/12/13
The service you booked is advertised as 24 / 48 hours.
Very good service as normal.
12/12/13
fantastic service!! thanks
12/12/13
No comment left by this customer.
12/12/13
Very impressive
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
The website and interface are very user friendly. Parcel collected and delivered on time with communication good and not excessive.
12/12/13
Brilliant as always
12/12/13
You did what you said you would do, could not ask for more. Execlent service.
12/12/13
I used Courier as the courier and have had nothing but problems! My customer failed to recieve their parcel
12/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
12/12/13
Easy to use. Reasonable prices. One thing that would really.
12/12/13
All went well on the day of pick up and the parcel was dropped off on time
12/12/13
You are much cheaper than other companies and I got the same service, picked up when asked and delivered within a week Great thank you.
12/12/13
Fantastic news, Thank you very much :-)
Absolutely awful! We paid for your service and no one showed! I would like a refund
12/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Great Service, at a great price :-)
12/12/13
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
web site and everything from parcel monkey side was fine but Courier did not pick up on the correct day.
12/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
12/12/13
I would prefer headline prices to be inclusive of Vat.
12/12/13
The price including VAT is displayed beneath the non VAT price.
ITS IMPOSSIBLE TO FIND OUT WHAT HAS HAPPENED TO OUR PARCEL
12/12/13
Our Response: Please contact our dedicated online support team via the "support" section of your account who will gladly look into this for you.
cheapest of bunch no added charges delivered on time - good service
12/12/13
Thank you very much :-)
No comment left by this customer.
12/12/13
No comment left by this customer.
12/12/13
excellent service
12/12/13
helpful if, for a collection, we at least knew whether it would be am or pm, to save having to wait in all day in case...
12/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
12/12/13
It would be nice if u phoned to say when ur parcel is getting delivered
12/12/13
So easy to arrange. Excellent turnaround. Definitely will use again
12/12/13
