We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,467 reviews.
no comment
10/12/13
no comment
10/12/13
All happy so far, not had any hidden charges :)
10/12/13
We don't have hidden charges but do charge customers if their items exceed the weight / dimensions entered when booking.
Fantastic. Asked them to pick up from my garage & got email later to confirm parcel on its way! Will definitly recommend. Thank you.
10/12/13
no comment
10/12/13
no comment
10/12/13
I now only choose City Link and they are first class, very reliable.
10/12/13
as all ways,,,,A +++++++,,,thank you,,
10/12/13
no comment
10/12/13
if collection is not going to be made on the correct day notification would be appreciate
10/12/13
Grandsons Christmas toys broken on arrival very upset as now I have no time to replace them,so upset as it's his first Christmas .
10/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
10/12/13
no comment
10/12/13
Excellent service and item delivered in good health. Only complaint was collection time from home, came at 3pm! maybe slots could help all
10/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
10/12/13
thoroughly delighted by the service and value for monkey. Will definately use again
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
i was very unhappy as i paid for next day delivery and it took 3 days to arrive at its destination,
10/12/13
Our Response: It took a day longer than normal for which we apologise. However this is the peak season for deliveries and small delays can and will happen.
No comment left by this customer.
10/12/13
The parcel arrived intact and on time. All I could ask for. No complaints.
10/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
Easy transaction, collected on time, Would always use again.
10/12/13
Bought a 24 hour service but it didn't arrive on the scheduled day - it was a day late
10/12/13
Our Response: There was a delay getting the item to Northern Ireland for which we apologise.
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
very fast and great service. just inconvenient that only uk credit cards are allowed
10/12/13
Amazing quick service.
10/12/13
Thank you very much :-)
No comment left by this customer.
10/12/13
2 day delivery service perfect will use again
10/12/13
No comment left by this customer.
10/12/13
no problems at all
10/12/13
Excellent service, 1st time I have used, but will use again, collected on time and good value for larger items.
10/12/13
Thank you for making your first booking with us and please come back soon :-)
An approximate time of collection would help e.g. between 09:00-11:00hrs
10/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
10/12/13
perfect!
10/12/13
Easy service to use, fast and efficient, the driver bringing labels too made it all so easy. Great service, thank you
10/12/13
