We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,974 reviews.
the delivery process was very good and smooth. delivery was very quick thanks
28/11/13
Failed collection. Finally went 2 days later! Useless!
28/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
You could not have done more. A perfect service and saved me 74% of postal price compared to post office.
28/11/13
Courier: Failed collection 2 consecutive days in spite of 'guaranteed next day service' and phone calls to make sure they were coming 28/11
28/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. Please contact our support team as you will be refunded for this.
spot on again
28/11/13
Competitive, quick, efficient and reliable
28/11/13
no comment
28/11/13
Wicked service, highly recommended- parcel monkey does exactly what it says on the tin. Will definitely use again
28/11/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
no comment
28/11/13
no comment
28/11/13
excellent service, one heavy and one awkward shape parcel picked up on the friday and delivered on Monday. I would definately use again.
28/11/13
I liked the flexibility of being able to drop off the parcel at Parcelforce.
28/11/13
Brilliant news!!
no comment
28/11/13
No comment left by this customer.
28/11/13
city-link did not turn up on day allocated.
28/11/13
hello, I have hread today that the item delivered has in fact been damaged and destroyed...will contact you when I get photos
28/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great service
28/11/13
Our Response: So it should have been 5 stars then!! ;-)
First time user, will be sure to use again. Thank you.
28/11/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
28/11/13
The confirmation emails did not say the time of the collection which would be good to make sure it has been booked correctly. Otherwise grea
28/11/13
We don't offer a collection window in terms of a certain hour but I am pleased to see the item was collected.
Failed to pick up on allocated day, failed to deliver even though customer was in, no note left at all, Courier to blame though really
28/11/13
great service
28/11/13
No comment left by this customer.
28/11/13
very happy with the service provided, will be only to happy to use parcel monkey again
28/11/13
Brilliant news!!
No comment left by this customer.
28/11/13
courier claimed it was badly wrapped to client - shame they didnt tell us that when they collected it caused huge problems
28/11/13
Excellent service - happy and will highly recommend! Thank you!
28/11/13
Thank you and it's great to see you will be recommending us.
superb service...c ouldn't get any better!
28/11/13
Very quick and easy ! Very nice man who picked up the package. Thank you very much
28/11/13
Amazing service, 50% cheaper than Royal Mail and parcel arrived in perfect time.
28/11/13
I needed to contact you however, there seems no way of doing this. I wasted a whole morning trying to find out how to speak to you.
28/11/13
great service, i do ebay and paypal would be perfect for paying, hence i often use other sites, but would love to stay with parcel monkey
28/11/13
lots cheaper than the post office,
28/11/13
Top service would recommend to all
28/11/13
Thank you and it's great to see you will be recommending us.
great service
28/11/13
always a reliable service, will use again and again!!!!!!!!!!!!
28/11/13
No comment left by this customer.
28/11/13
Excellent Service
28/11/13
Excellent service...will use again
28/11/13
Fantastic news, Thank you very much :-)
Collection drive was very helpful, no call from customer, so we believe delivery went smoothly as well.
28/11/13
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