We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
it would be good to have a more specific time for pick up i.e AM or PM.
13/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
I needed to speak to a customer service person for help, but there is no way to contact you by phone - sometimes you need a quick reply!
13/12/13
We have a dedicated online support team who can and will look into all issues raised by our customers.
everything went smoothly
13/12/13
spot on keep it up thank you
13/12/13
We will always try our very best.
no comment
13/12/13
Excellent service! Thank you!
13/12/13
No comment left by this customer.
13/12/13
Driver arrived late and did not know on behalf of which company he was colecting , and as we had several colections that day he had to chec
13/12/13
perfect service, collected as arranged and delivered and kept me well informed
13/12/13
Fantastic news, Thank you very much :-)
Excellent service. Will use again.
13/12/13
very good arrived on time
13/12/13
Our Response: So it should have been 5 stars then!! ;-)
thank you for your service.prompt and efficient. highly recommended
13/12/13
Thank you and it's great to see you will be recommending us.
Excellent service
13/12/13
No comment left by this customer.
13/12/13
No comment left by this customer.
13/12/13
No comment left by this customer.
13/12/13
the parcel was collected at 9pm.. stayed home all day waiting.
13/12/13
Our Response: The tracking shows 20:36. All couriers are operating with longer opening hours at this time of year due to the huge amount of parcel volume in the run up to Christmas.
very good service.quick and sufficient to highly recommend
13/12/13
Thank you and it's great to see you will be recommending us.
Prompt and efficient.
13/12/13
A+ Great Service
13/12/13
very good
13/12/13
I sent 4 parcels in 1 consignment on monday with a 48 hour service, 1 arrived on wednesday and the other 3 thursday. but theres more problem
13/12/13
An am / pm guide for collections would be a big help
13/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
great cheap service! great!
13/12/13
Excellent service - speedy and reliable as well as good value
13/12/13
No comment left by this customer.
13/12/13
website could be simplified and could also have the option of not saving card details! - Perhaps if ordered before 10am same day collection.
13/12/13
great service
13/12/13
Thank you very much :-)
No comment left by this customer.
13/12/13
No comment left by this customer.
13/12/13
Am impressed with the home service - no waiting in a smelly queue in the post office
13/12/13
LOL :-)
All went very smoothly - great service.
13/12/13
No comment left by this customer.
13/12/13
Absolutey First Class Service. Parcel collected and delivered in three days to USA. Could not fault this service & will use you again.
13/12/13
Very good fast service
13/12/13
No comment left by this customer.
13/12/13
It would be even better to get informed once delivery has been completed. Also if we know collection time from office/home.
13/12/13
Full tracking is available via the green globe icon next to the order in question when viewed from your account.
parcel picked up delievered promtly no rush in my price range for last min will use again :):)
13/12/13
Fantastic news, Thank you very much :-)
My parcel was collected over two weeks ago and I still haven't received it. My order Ref number sent by parcel monkey is invalid (PM2362619)
13/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you as you Ref number is valid.
very good service as always..thanks
13/12/13
And a big thank you back for booking with us :-)
