We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,644 reviews.
Quick to book, on time collection and delivery. Hassle free and good value for money.
02/12/13
Prices are really good and delivered on time and that's to Aberdeen from Newport would use again
02/12/13
No comment left by this customer.
02/12/13
No problem will use again ..
02/12/13
efficient affordable service as always :-)
02/12/13
Excellent economic service as always.
02/12/13
easy to set up collection and delivery of parcel to Germany
02/12/13
Great service!!!
02/12/13
Very easy to use
02/12/13
Just keep doing what you do. Painless for the customer!
02/12/13
We will always try our very best.
No comment left by this customer.
02/12/13
it got there on time and in good condition thank you
02/12/13
No comment left by this customer.
02/12/13
Great service, very quick delivery, good value! Would definitely recommend you.
02/12/13
No comment left by this customer.
02/12/13
Very easy service to use and effective
02/12/13
all good guys, everything up to now has been reliable and competitive prices !
02/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
Took 3 confirmations and still awaiting pickup. Your database gave the couriers the wrong address so they couldn't another courier.
02/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
no more needed
02/12/13
Simple and easy. Did what it was supposed to do without fuzz.
02/12/13
No comment left by this customer.
02/12/13
Quick and easy, very good, would use parcel monkey again
02/12/13
Thank you very much :-)
Never collected when promised and still not received it as yet!!!
02/12/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Does what it says and what you need. Better than the royal mail.
02/12/13
No comment left by this customer.
02/12/13
it was the first time I used your service and had bad experience with your drivers calling and not even collecting the items properly
02/12/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
No comment left by this customer.
02/12/13
No comment left by this customer.
02/12/13
parcel went missing, then excess charged and i know this was not correct
02/12/13
Well when I pay for a 24 hour service I expect a 24 hour service, not 48! I got hassle from buyer for this!
02/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Good Pick up, Great Driver, A little damage on delivery x
02/12/13
No comment left by this customer.
02/12/13
Collected and delivered on the expected days by Parcelforce. Much better than City Link.
02/12/13
easy and cheap. thanks
02/12/13
great service
02/12/13
Thank you very much :-)
Booked Tues pick-up, never showed, told it would then be Thurs & they turned up on Weds! Serious lack of communication & won't use again!
02/12/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
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