We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,974 reviews.
no comment
28/11/13
I've used this service several times & they've not let me down. Thank you
28/11/13
Charged the same even though dropped off at the depot, customer complained parcel was ripped and driver was dragging it across the ground
28/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
brilliant cannot fault the service
28/11/13
Thank you very much :-)
no comment
28/11/13
no comment
28/11/13
Really cannot fault,would use in a heartbeat if required again and definately recommend to others
28/11/13
Thank you and it's great to see you will be recommending us.
no comment
28/11/13
no comment
28/11/13
love the user interface. services required where varied and applicable. why dont dhl go from lpool though ha
28/11/13
no comment
28/11/13
no comment
28/11/13
Brilliant service. Reliable.
28/11/13
Delivery took much longer than 4-5 days. I still have not received notification from you that the parcels have been delivered. Poor Service.
28/11/13
Very quick delivery and no hassel at all will definitly use next time...
28/11/13
no comment
28/11/13
to improve your service you need to says the collecting time approx.
28/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
28/11/13
I would have liked to know roughly what time the driver would arrive to collect, morning, afternoon or evening + a phone call
28/11/13
no comment
28/11/13
The recipient had a bit of trouble with the ByBox - the touch screen wasn't responding. Fortunately there was somebody there to reboot!
28/11/13
Sorry about that and we will let Bybox know so they monitor that screen.
no comment
28/11/13
sent small packet to Vietnam from UK - arrived within the predicted time - very efficient
28/11/13
It's great to see you are so pleased with our own International service :-)
no comment
28/11/13
quick & easy service
28/11/13
no comment
28/11/13
Great service thanks very much.
28/11/13
well done
28/11/13
Great service. I needed a timed collection/delivery and the courier arrived dead on time.
28/11/13
all good
28/11/13
Early pick-up, polite and courteous driver
28/11/13
Picked up exactly as planned. Tracked all the way. Arrived in Switzerland in a reasonable time. Intact and no hassle at all.
28/11/13
Fast and affordable
28/11/13
Excellent service, no problems at all
28/11/13
No comment left by this customer.
28/11/13
No comment left by this customer.
28/11/13
Fast collection and delivery, great service!
28/11/13
Very pleased with the service .I felt that the proformer form and details could be laid out better i took me three atemps to complete Thanks
28/11/13
Easy to use, great prices - thanks
28/11/13
Used you twice for the first time.. I won't be looking anywhere else from now on for any of my courier needs. Thank you.
28/11/13
Thank you for making your first booking with us and please come back soon :-)
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