We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,467 reviews.
colection ok thanks
11/12/13
none its brilliant
11/12/13
No comment left by this customer.
11/12/13
Please introduce a discount for multiple parcel collections (as Yodel offers) - this must be cheaper for your service providers
11/12/13
Could not fault the service-also easy to register
11/12/13
No comment left by this customer.
11/12/13
No comment left by this customer.
11/12/13
No comment left by this customer.
11/12/13
No comment left by this customer.
11/12/13
We have been in for 3 days waiting for a collection and we are still waiting. No help from parcelmonkey as nobody got back to me. Angry
11/12/13
No comment left by this customer.
11/12/13
Graet service. Very helpful website, I can give purchasers of my products a very accurate shipping cost.
11/12/13
Our Response: So it should have been 5 stars then!! ;-)
No comment left by this customer.
11/12/13
Easy to deal with and they do what they say on their tin.
11/12/13
No comment left by this customer.
11/12/13
No comment left by this customer.
11/12/13
Great company, good value for money, very reliable
11/12/13
No comment left by this customer.
11/12/13
No comment left by this customer.
11/12/13
Pick up from one carrier had no paperwork, handheld scanner etc., but the parcel arrived OK.
11/12/13
Fantastic service once again, Highly recommended carrier of your goods :)
11/12/13
Good service quick response decent price
11/12/13
No comment left by this customer.
11/12/13
Good service, would certainly use them again and also recommend you to friends.
11/12/13
2 hour time slot. we waited in all day only for driver to arrive at ten past 6.
11/12/13
It would definitely help if City Link were to give some indication of time of parcel collection. Even am or pm would be an improvement.
11/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Parcel arrived on time, however not able to track. Now delivered but in tracking system still only in sort facility
11/12/13
Great service, as always. Thanks.
11/12/13
No comment left by this customer.
11/12/13
An expected delivery timescale would be useful.
11/12/13
No comment left by this customer.
11/12/13
RELIABLE SERVICE THANKS..........
11/12/13
Good thankyou
11/12/13
The parcel was not collected and I have been unable to find a phone number to speak to someone! I require a full refund!
11/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will look into this further for you.
good service will use again
11/12/13
No comment left by this customer.
11/12/13
This time very quick delivery.100% satisfied.Thanks
11/12/13
And a big thank you back for booking with us :-)
quick as forecast and very good rates
11/12/13
No comment left by this customer.
11/12/13
no problems
11/12/13
