We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,978 reviews.
no comment
25/11/13
parcel collected a day late
25/11/13
This time very poor, collected two days late after several phone calls from the sender and myself, problem with that depot, not locally.
25/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
as all ways A +++++++thanks
25/11/13
no comment
25/11/13
great - keep it up !
25/11/13
Good service as useuall thanks
25/11/13
No comment left by this customer.
25/11/13
Excellent Used Parcel monkey for Spain as last few parcels sent by worldlwide were battered,Yours arrived in mint condition,Thank you.
25/11/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
25/11/13
The pickup took a day longer than it should as, despite describing the object as heavy and on a pallet, the truck was without a tail lift.
25/11/13
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
Delivery took longer than 24 hours, but fragile product arrived intact
25/11/13
It dose what it says on the tin thank you for a great service
25/11/13
get quote without having to fill out all details of addressee and sender
25/11/13
YOU CAN USE OUR QUICK QUOTE PAGE!!
No comment left by this customer.
25/11/13
As before, did what it says on the tin. Will certainly use again. Thanks
25/11/13
You picked the parcel up early morning this saved me waiting in all day many thanks good service
25/11/13
trouble finding address, otherwise good
25/11/13
No comment left by this customer.
25/11/13
Parcel disappeared for a whole, impossible to contact except through very very slow web chat, never use again
25/11/13
Our Response: We don't have web chat!!
Great service
25/11/13
excellent service, would definitely recommend you
25/11/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
Prompt collection and delivery...very smooth
25/11/13
No comment left by this customer.
25/11/13
No comment left by this customer.
25/11/13
second time the courier company let me down, useless, dont know if i will chance a third of chasing collection
25/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
I was happy with the service
25/11/13
Very simple and easy to use - great!
25/11/13
Excellent service yet again.
25/11/13
Person was not in called to reschedule collection for after 3 pm was told the collector have to make the request even though I paid
25/11/13
Our Response: Our account is with the person who books the order and registers with us.
a1
25/11/13
Very happy
25/11/13
Excellent service, sent a parcel to Sydney, ~Australia on Tuesday. it arrived the following Monday. Web site very easy, everything explained
25/11/13
ordered collection via parcelmonkey using citylink. A**** All the way
25/11/13
Courier failed to collect. Required re-booking, re-labeling etc.
25/11/13
Quick and reliable and reasonably priced. Whay more can I say?
25/11/13
reliable. fast. very good service.
25/11/13
Dashboard should have shippments at the top. Status still show label ready to print even though parcel was delivered 3 days ago!!
25/11/13
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