We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,467 reviews.
I had a message from the person I sent the parcel to say that the canvas was damaged in transit, I have had to pay her back,not happy
10/12/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
can't fault your service. Thank you - keep it up. Particular good point is your email communication and ability to print label so easily
10/12/13
Despite it being on the warning list. The parcel contained glass bottles many of which were smashed during delivery.
10/12/13
Our Response: And that is why we warn you about sending glass!!
When I pay for next day I expect next day and you couldn't be less interested when this doesn't happen. Shame as otherwise great service
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
my box it wasn't collect the day book
10/12/13
Delivery was arranged as requested. Unfortunately customer was not available at the address. Altering delivery address was problematic.
10/12/13
very quick delivery - sent friday from uk and got it on tuesday in germany, great service
10/12/13
Fantastic news, Thank you very much :-)
I tracked the parcel from start to finish... Client received in record time and even arranged an out of hours delivery... Spot on service...
10/12/13
Easy booking process, collected and delivered on time.
10/12/13
Excellent service. Very reasonable. Collected parcel from UK on Wednesday and it arrived in Canada on following Monday, can't fault you.
10/12/13
Fantastic news, Thank you very much :-)
Nice and easy to complete the request.
10/12/13
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
KEEP IT UP
10/12/13
Parcel for lost one of my parcels not very good at all
10/12/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Collection didn't happen on the day it was booked and no one got in touch. I wasted a whole day waiting at home for nothing.
10/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
10/12/13
quick efficient service what more can you ask!
10/12/13
No comment left by this customer.
10/12/13
My order never been completed, nobody contacted me about failed collection. Will never parcel monkey again. Extremely disappointed.
10/12/13
No comment left by this customer.
10/12/13
good service. Wish you would offer a better deal on europe.
10/12/13
Who has better rates than ours into Europe?
Excellent service, easy to arrange. Thanks Parcel Monkey!
10/12/13
very impressed with the service, cheaper and prompter than others we have used...thank you
10/12/13
Parcel was marked fragile and carry this way up , on collection courier carried wrong way and appeared to throw into the van.
10/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No comment left by this customer.
10/12/13
Your service was excellent.
10/12/13
Thank you very much :-)
No complaints whatsoever.
10/12/13
No comment left by this customer.
10/12/13
Very disappointed by exorbitant surcharges for a parcel found to be slightly over the given weight.
10/12/13
Our Response: We are charged per kg and therefore have to charge our customers the same when they make mistakes with their size or weight details.
Another successful Parcel Force delivery thank god for the Royal Mail..!
10/12/13
No comment left by this customer.
10/12/13
After two weeks my parcel has still not been delivered & I cannot seem to get an answer from anyone why?!?!
10/12/13
Easy to book, clear pricing. delivered as promised. would recommend!
10/12/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
10/12/13
No comment left by this customer.
10/12/13
You offered a clear easy choice of different prices,carriers and delivery options.
10/12/13
No comment left by this customer.
10/12/13
