We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,974 reviews.
Collected early evening, delivered next day as promised. Thank you
29/11/13
arrived on time. delivery without complaint. thanks
29/11/13
easy to use. very fast collection. excellent service once again
29/11/13
Very easy and quick service. Pricing was very competitive too. Thank you
29/11/13
First time I've used parcel monkey, I have to say this is a great service my parcel got picked up the next day and I saved over £20. Thanks
29/11/13
Thank you for making your first booking with us and please come back soon :-)
The package was not picked up on the 25th as scheduled. I had to re-chase and it wasn't pick dup until the 28th. Courier was the courier
29/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
29/11/13
No comment left by this customer.
29/11/13
No problems here, very good for my business - cheers :)
29/11/13
Thank you very much :-)
No comment left by this customer.
29/11/13
Excellent service
29/11/13
No comment left by this customer.
29/11/13
Very good service as usual. I will continue to use the site.
29/11/13
No comment left by this customer.
29/11/13
Excellent service. Would highly recommend.
29/11/13
Thank you and it's great to see you will be recommending us.
good
29/11/13
Excellent web site, easy to use. Very good tracking information. Highly recommended. Thank you.
29/11/13
It's great to see you are so pleased with our own International service :-)
Great service
29/11/13
great service as always, thanks :)
29/11/13
No comment left by this customer.
29/11/13
Perfect! Fast as always!
29/11/13
It would be better to know the collection day prior tocommitting o buy.
29/11/13
You can select a collection up to 7 days in advance.
everyone happy
29/11/13
no comment
29/11/13
no comment
29/11/13
would help to have a pick-up time slot, otherwise a very good service.
29/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
The whole process was straightforward , only thing missingIt would have been helpful for a 4 hour collection
29/11/13
no comment
29/11/13
no comment
29/11/13
All good yet again...
29/11/13
Not so much Parcel Monkey problem but more for DX - they don't do online tracking and tracking phone line took 10 mins to answer.
29/11/13
DX Freight are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
no comment
29/11/13
no comment
28/11/13
delivered fine, thanks
28/11/13
It would have been nice to have more detail of what you need to do or when the parcel is being picked up.
28/11/13
Thank you for good service, good price, will use again for sure!!!!
28/11/13
Fantastic news, Thank you very much :-)
easy - no hassle. very pleased
28/11/13
fantastic service, highly recommend!
28/11/13
Thank you and it's great to see you will be recommending us.
no comment
28/11/13
no comment
28/11/13
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