We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
no comment
18/12/13
It would be helpful 2 be given an approximate time the courier would be calling (I waited in all day & the courier eventually arrived @ 5pm)
18/12/13
no comment
18/12/13
no comment
18/12/13
no comment
18/12/13
Customer service is by far and away the worst I have ever come across. I have had endless problems with parcelmonkey
18/12/13
No comment left by this customer.
18/12/13
Service exactly as advertised
18/12/13
No comment left by this customer.
18/12/13
No comment left by this customer.
18/12/13
No comment left by this customer.
18/12/13
I noticed some delivery options were non print for the labels. Why can't ALL delivery options have this? Thanks
18/12/13
It was going well until...the parcel was at least 24 hours late. When I contacted Parcelforce they told me only the sender could claim!
18/12/13
another first class service.
18/12/13
great service, maybe a bit more tracking info, more upto date.
18/12/13
No comment left by this customer.
18/12/13
Unable to print shipping labels, but delivery service was good
18/12/13
No comment left by this customer.
18/12/13
was a great service cheapest about as well
18/12/13
No comment left by this customer.
18/12/13
Keep doing the same v v good service
18/12/13
Parcel was not picked up on date booked and after numerous phonecalls got picked up 3 days later due to weekend! very bad service
18/12/13
very good
18/12/13
I believe we are entitled to 50% back using parcel force as our parcels were picked up 12 friday and not delivered until tuesday about 12?
18/12/13
First time use of parcel monkey and very impressed with price, speed and polite personel. Will be using again.
18/12/13
No comment left by this customer.
18/12/13
Great service but we opted for next day with City Link and it wasn't next day because that was a Saturday. A warning would be good
18/12/13
No comment left by this customer.
18/12/13
Great value & service
18/12/13
No comment left by this customer.
18/12/13
Speedy delivery as always. Have used you before and recommend
18/12/13
No comment left by this customer.
18/12/13
collection didn't knock loud enough so missed it. then I tried to rearrange & it said it would next day and didn't. I had to call in the end
18/12/13
No comment left by this customer.
18/12/13
The collection driver was polite and helpful. My parcel arrived safely within 6 days even over the build up yo Christmas. Thank you.
18/12/13
No comment left by this customer.
18/12/13
No comment left by this customer.
18/12/13
Very good service, will use again.
18/12/13
Excellent and very efficient service in the UK massively let down by parcel force's choice of European couriers once the parcel leaves uk.
18/12/13
Where is my delivery? It's been 8 days and it hasn't arrived. The tracking system says it's an invalid code & there's no phone line to ring.
18/12/13
