We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,840 reviews.
Great on Collection/Delivery. Very Poor on responding to my 3 emails I have sent - still no reply? Why is this?
30/05/14
no comment
30/05/14
Fast, easy to use and effective service!
30/05/14
no comment
30/05/14
no comment
30/05/14
Parcel not arrived. Called PM twice. Told to phone DX. No record at DX. Tracking info weird. Still waiting to hear from PM. Useless!
30/05/14
no comment
30/05/14
no comment
30/05/14
Courier failed to pick up, no 'help' on your website, tried twitter, again no help. Poor customer service, hiding behind self service.
30/05/14
no comment
30/05/14
a next day delivery did not arrive next day!!!
30/05/14
Get there on time and provide correct postcode to drop parcel off!!!,not happy!!!!!!!
30/05/14
I think your service was very good, quick, efficient and the cheapest I found. I would happily use you again in the future
30/05/14
booked next day delivery - got next day delivery. Used City Link option many times now without issue
30/05/14
Excellent service , fast efficient, and full confidence because of competitively priced insurance cover.
30/05/14
Only thing that keeps me from using Parcel Monkey more is i cannot pay by PayPal. In this digital age where we send so many parcels by e-com
30/05/14
no comment
30/05/14
no comment
30/05/14
Rubbish Service, 1 parcel didn't get collected and another parcel didn't get delivered to the right place! Never using again!!
30/05/14
service was very quick and driver friendly
30/05/14
Exellent fast service the best way to find a courier thanks Parcel Monkey
30/05/14
amazing as always fab collection quick delivery MANY thanks
30/05/14
no comment
30/05/14
no comment
30/05/14
Poor service parcel not collected when I was advised I mailed you and you gave yet to respond, will not use service again
30/05/14
No comment left by this customer.
30/05/14
Good service
30/05/14
No comment left by this customer.
30/05/14
no comment
30/05/14
Booking the collection was very easy and the whole process went off without a hitch.
30/05/14
You haven't collected my item. Is this a piss take asking me to review you? This has been the absolute worse service I've ever used!!
30/05/14
Parcel was not collected on promised date, took 30 minutes to get through on telephone.
29/05/14
no comment
29/05/14
no comment
29/05/14
no comment
29/05/14
no comment
29/05/14
no comment
29/05/14
Thanks
29/05/14
no comment
29/05/14
Efficient service and very easy transaction. Thank you!
29/05/14
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
