We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,257 reviews.
Collect time was 10:45 and you didn't arrive until 3pm by which time we paid for another sameday courier to collect! Money back please :(
06/06/14
Did not collect on day specified and then had to use a charging phone number to reschedule.
06/06/14
no comment
06/06/14
wanted a parcel collected at destination of parcel sent, and returned to me, very complicated to do and so gave up, otherwise good service
06/06/14
The collection of the parcel was fine, a very friendly courier. you fell down when you delivered the parcel to the wrong address
06/06/14
Driver didn't come. Apparently ran out of time.
06/06/14
Very easy to use site and very timely delivery - thanks
06/06/14
Fast efficient service.
06/06/14
Booked on the Thursday.not collected Friday,no response.Phoned Monday arranged for collection same day,not collected.Delivered myself Tues.
06/06/14
no comment
06/06/14
Fast professional service, thank you
06/06/14
I had trouble finding a courier to take a large but light parcel, thanks to Parcel Monkey one was found.
06/06/14
Have used Parcel Monkey three times now, each time the service is flawless
06/06/14
no comment
06/06/14
although yours was the cheapest service i could find online it still very much stung my pocket. perhaps you could do a discount for students
06/06/14
excellent in every way
06/06/14
All good, thanks will use again
05/06/14
no comment
05/06/14
swift, efficient service
05/06/14
No complaints! Perfectly done
05/06/14
no comment
05/06/14
no comment
05/06/14
Parcels booked to be picked up on Friday but they wernt until the Monday . Apart from that, all good.
05/06/14
Collected on time efficient service
05/06/14
perfect service. can't fault it
05/06/14
no comment
05/06/14
no comment
05/06/14
Excellent service
05/06/14
Arranged for the day of delivery for someone to be at home, they waited in all day and nothing was delivered, no contact, no apology
05/06/14
fast delivery
05/06/14
service was fine this time, however previous delivery was delayed 24 hrs despite paying extra for 24 hour delivery! awful customer service
05/06/14
Collection was not made on the correct day, the tracking system falsely stated that they had tried twice and left cards. Otherwise OK
05/06/14
left parcel on step, collected on time and left signed receipt as requested. impressed will use again.
05/06/14
no comment
05/06/14
5 star service, well done City Link!!!!!!
05/06/14
The parcel arrived exactly when you said it would at an amazing price! Thank you
05/06/14
very good as per usual kind regards x
05/06/14
perfect service will use parcel monkey again thankyou
05/06/14
When I selected to drop my parcel off at a nearby post office, it was not clear afterwards that I could go to any of the nearest ones
05/06/14
no comment
05/06/14
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